Job Description

Position Type: Permanent
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Closing date: 2025-09-24
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Full careers. Full lives.
Join the Medavie Health NL Team
Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.
If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.
The Lead, Provincial Scheduling is responsible for providing oversight of and direction to the Provincial Scheduling Department. Reporting to the Manager, Logistics, Materials Management & Facilities, this position will oversee all processes that relate to provincial scheduling and will be a subject matter expert within multi-stakeholder working groups. Collaborating with internal and external stakeholders and, in conjunction with other departments within MHNL this position will assure the overall successful operation and configuration of the scheduling software system and projects related to scheduling within the province. This will include application configuration, offering solutions on improving productivity, reviewing, and improving Scheduling processes and in general improving the efficiency and timeliness of the Scheduling Team and their scheduling tasks. This individual acts as the key person to provide system audits, generate reports, analyze data, detect trends, and provide training to users of the scheduling software system.
Professional Qualifications & Competencies:

• Graduate of a (minimum 2 year) College of Business Administration, Information Technology, or Healthcare Administration.
• A combination of a proven record as a leader along with knowledge, training and/or experience in scheduling (preferably health care related) or healthcare administration will be considered in lieu of formal education.
• Three to five years related leadership experience.
• Three to five years' experience in office administration/management including scheduling, and payroll functions; or a combination of relevant education and experience.
• Experience working in a unionized healthcare and / or scheduling environment with a proven ability to develop relationships and communicate with both Management and unionized Staff.
• Experience working with scheduling software. Knowledge of payroll practices and processes relating to scheduling.
• Strong inter-personal skills.
• Demonstrated ability to lead a hybrid team.
• Effective communication skills.
• Effective listening skills.
• Strong Organizations and Planning skills.
• Critical thinking skills.
• Decision-making skills.
• Strong working knowledge of Windows operating system along with the Microsoft Office software suite.

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Who we are
MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.
Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.
We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.
If you share our mission of improving the wellbeing of Canadians, join our team.
What it's like to work with us
We are more than just a workplace - we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve.
We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job -- you'll find a pathway to a full and rewarding career.
We welcome diversity
We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.
We put safety first
Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.
Only those selected for an interview will be contacted.
If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.

Skills Required