North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.
We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.
Job Purpose:
This role is responsible for supporting a high-performance team by monitoring daily workflow operations, training, and supporting the onboarding of new hires. This role plays a key part in supporting team performance through clear communication, prioritization, and continuous feedback. They ensure the team meets deadlines while maintaining a collaborative and accountable work environment. This role champions workplace safety and helps identify growth opportunities for team members to advance in their careers.
Duties & Responsibilities:
Leadership & Team Coordination
Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
Support daily pre-shift meetings to align and motivate the team
Monitor resources and daily tasks to ensure efficient warehouse operations
Monitor work quality and coach team members to meet performance targets
Support onboarding and ensure new employees have the tools, training, and support needed for success
Communicate effectively with leadership and cross-functional teams
Open and/or close the warehouse as needed
Operations & Workflow Management
Support daily warehouse functions, including picking, packing, shipping, receiving, and forklift operation
Support continuous improvement initiatives across warehouse operations
Encourage action plans to improve productivity, accuracy, and service levels
Lead by example, being a company ambassador for quality standards and procedures
Equipment & Safety Compliance
Conduct and document daily equipment inspections, including forklifts and material handling equipment
Monitor battery charge levels and properly store or maintain spare batteries (site dependent)
Promote and maintain a safe working environment by supporting health and safety initiatives
Identify and report equipment for performance concerns to Management for resolution
Assist in cleaning and organizing the warehouse during and after shifts, including high and low spaces
Inventory Handling & Material Movement
Safely operate equipment to move, store, and retrieve palletized goods above floor height
Load/unload materials using appropriate devices such as forklifts, skids, or clamps.
Assist with inventory and cycle counts and record material weight, quantity, and conditions as assigned
Report damages or discrepancies in product or inventory to management
Documentation & Reporting
Complete daily reports and suggest improvements to enhance efficiency
Handle routine paperwork such as picking sheets, returns, and bills of lading
Ensure accurate documentation and tracking of material movements and conditions
Valid Forklift License
Experience in an ISO environment
Warehousing or Third-Party Logistics (3PL) experience
Skills & Ability:
Leadership & Team Management
Able to lead and motivate a team in a fast-paced environment
Able to provide constructive feedback and support employee development
Organizational & Problem-Solving Skills
Time management and organizational skills
Able to prioritize competing demands and adjust to changing priorities
Problem-solving skills with a focus on continuous improvement
Attention to detail to ensure accuracy in inventory, documentation, and process execution
Communication & Interpersonal Abilities
Clear and professional communicator (verbal and written, in English language)
Ability to collaborate effectively with multiple departments and external customers
Good interpersonal skills to build team morale and encourage accountability
Technical & Operational Skills
Proficient in warehouse operations: receiving, picking, packing, shipping, and inventory control
Skilled in operating forklifts and other material handling equipment (with valid certification)
Ability to read and interpret documents such as pick lists, shipping labels, and bills of lading
Competent in using basic warehouse management systems (WMS) and handheld scanners
Effort & Working Conditions:
Physically fit and able to lift up to 50 pounds
Capable of standing, walking, and performing physical tasks for extended periods
Able to stay alert and make sound judgement during busy or repetitive tasks
Why Join Us?
Opportunity to shape client success and operational excellence in a dynamic logistics environment
Collaborative and supportive team culture with a focus on continuous improvement
Casual work environment
Engaging social activities and events throughout the year
Competitive salary and above-standard benefits with opportunities for professional growth
+ Extended health benefits
+ Dental care
+ Vision care
+ Employee Assistance Program
+ Life insurance
+ RRSP program
Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.
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