Job Description

Voyago is hiring for Part Time Lead Hand for our Durham location!

At

Voyago

, we are proud to be the

Employer Brand of Choice

in the transportation industry. Our mission is simple: to be your best career choice by building lasting relationships grounded in

trust, respect, and opportunity

.


We're not just saying that--

our employees agree

. Through our annual employee engagement survey, Voyago has once again been recognized as a

Great Place to Work

. Here's what our people have to say:

84% Agreed "Voyago is a physically safe place to work..." 80% Agreed "I can be myself at Voyago..." 81% Agreed "Management has kept me well-informed..."

Being

Great Place to Work-Certified(TM)

reflects our commitment to employee happiness, engagement, and transparent communication.

###

About the Role:

Reporting to the Transit Operations Supervisor, the Lead Hand is responsible for assisting the Supervisor with daily operations, vehicle switch-outs in addition to their scheduled driving shifts. The position requires the ability to work within a number of spheres of operation including both on road and in the office. The position requires an understanding of administrative components of the operation and requires the ability to work on several computer platforms such as payroll, internal reporting and scheduling.

Shift Schedule Options:

Day Shift:

Saturday & Sunday,

6:00 AM - 6:00 PM

(24 hours per week)

Night Shift:

Saturday & Sunday,

6:00 PM - 6:00 AM

(24 hours per week)
###

Why Work With Us?

Ontario's Leading Mobility Company

As a proud subsidiary of

Transdev

, Voyago is a leader in multi-modal transportation solutions, operating across:

Medical Transportation Student Transportation Public Transit Para-Transit & Accessible Mobility On-Demand Transit

Grow With Us

We believe in the strength of our people. We invest in you through robust training, mentorship, and continuous development opportunities to help you grow your career.

Award-Winning Commitment

Our teams are frequently recognized for

Safety

and

Client Satisfaction

excellence. Voyago is proud to be named one of

Canada's Safest Employers

and a multi-year recipient of the

Excellence Award

.

###

Primary Responsibilities

Ensure accurate documentation

by maintaining and submitting required paperwork, including timesheets, vacation requests, and other operational records in a timely manner

Conduct daily vehicle circle checks

on spare units to ensure roadworthiness and readiness; proactively respond to vehicle breakdowns by coordinating immediate replacements or taking over runs on short notice

Report and document incidents promptly

, including employee injuries, vehicle collisions, and property damage, following company protocols and completing all necessary forms and reports

Carry out on-the-road safety inspections

, including safety blitzes and driver road observations, as directed by the Operations Supervisor, to support compliance and safety initiatives

Serve as the immediate point of contact

for resolving operational challenges and driver concerns; escalate complex or unresolved issues to the Operations Supervisor as necessary

Provide basic troubleshooting and support

for IT equipment, such as on-board tablets and smart card readers, ensuring minimal disruption to service

Perform additional tasks and responsibilities

as assigned by the Transit Supervisor to support the smooth operation of daily transit services

Requirements

The ideal candidate will posses the following qualifications that include, but are not limited to, the following:

High school diploma or equivalent

-- post-secondary education is considered an asset

Proficiency in Microsoft Office applications

, including Excel, Word, Outlook, and other standard software tools used for reporting, scheduling, and communication

Valid G-class driver's license

with a

clean driver's abstract

and strong awareness of road safety practices

Clear and current criminal record check

-- including Vulnerable Sector Screening required

Demonstrated excellence in customer service

, with the ability to remain calm, courteous, and solution-focused in high-pressure or time-sensitive situations

Professional and courteous telephone manner

, with strong verbal communication skills and the ability to relay information clearly and accurately

Well-developed organizational skills

, including the ability to prioritize tasks, manage time effectively, and handle multiple responsibilities with attention to detail

Strong written and interpersonal communication skills

, with the ability to work collaboratively within a team and interact professionally with clients, staff, and external partners

Benefits

At

Voyago

, we believe in creating a supportive and inclusive environment where our people can thrive. As part of our team, you'll benefit from:

Comprehensive Benefits

for full-time employees, including a competitive package and

Employee & Family Assistance Program (EFAP)

A

Rewarding Career

with a growing company recognized as a

Great Place to Work

A strong

company culture

backed by a global leader--

Transdev

An

award-winning workplace

known for safety, service excellence, and employee satisfaction A commitment to

innovation

and

sustainable environmental initiatives

A

diverse and inclusive team

culture that encourages professional growth and well-being

Global career opportunities

within a locally grounded company

Employee perks and referral bonuses

to reward your contributions
###

Accessibility & Accommodations

Voyago is committed to providing accommodations for individuals with disabilities throughout the recruitment process.

Accommodations are available upon request for both internal and external applicants.


If you require an accommodation due to a disability for any stage of the interview process, please notify Human Resources when you are contacted--we'll make the appropriate arrangements.

###

Join a Workplace That Puts

People and Safety First

Be part of a team shaping the future of mobility. Bring your passion for safety, training, and service--and help make a difference at a

Great Place to Work

.