Job Description

Requisition ID: 173532

Career Group: Pharmacy Careers

Job Category: Retail - Front End

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Nova Scotia

City: Lower Sackville

Location: 895 Cobequid Road Lawtons

Postal Code: B4C 2N1

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better - great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton\'s Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA\'s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor willalso provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses. Actively contributes to an environment of employee and customer engagement.



People Leadership

• Provide customer service excellence to meet customer and employee needs
• Create a coaching and development culture for all employees which embraces a passion for health and wellness
• Supervise and provide support to all CSA\'s
• Manage CSA\'s by scheduling, recruiting and performance management
• Manage the hiring process for Front Store CSA\'s
• Conduct and coordinate new hire orientation/on-boarding process
• Manage store operations as required

Customer Offering

• Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
• Provide superior customer service to meet customers needs
• Resolve customer issues

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered
• Ensure that WHMIS,OH&S and other regulatory requirements and procedures are implemented and maintained

Financial

• Perform administrative duties as required
• Balance cash according to company policies
• Identify and correct cash discrepancies
• Complete daily sales reporting
• Perform payroll functions
• Manage cash office expenses

Personal/Proffesional Development

• Thoroughly understand all relevant company programs
• Attend training as required
• Maintain knowledge of current industry trends

Employee Engagement

• Be known as the \xe2\x80\x9cemployer of choice\xe2\x80\x9d by actively supporting an environment of employee engagement

Other Duties

• Provide feedback for continuous improvement
• Assist in all store functions as required
• When required, responsible for management of keys and secure lockup of store
• Responsible for ensuring that OH&S, and other regulatory requirements and procedures, are implemented and maintained
• Other duties as required

Job Requirements

• Above average communication skills (both oral and written)
• Full knowledge of Front Store operations and programs
• Proficient use of SAP, Chainware and POS

• Full knowledge of total store operations and policies

Required

• High school diploma
• 1 year supervisory experience

Preferred

• Undergraduate Degree
• A combination of education and experience may be considered

Customer Service

• Interpersonal Skills
• Job Knowledge
• Decision Making/Problem Solving
• Managing for Results
• People Development
• People Management
• Team Leadership
• Enthused Selling

May be required to lift up to 50lbs

• Two person lift required for weights exceeding 50lbs
• Ability to stand for long periods of time
• Physical work including; but not limited to bending, lifting, and reaching
• Exposure to varying temperatures over short periods of time
• Exposure to sanitation and cleaning chemicals
• Flexible hours and overtime

We offer teammates competitive total compensation packages that will vary by role and location. Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by or monitored for accuracy by our organization. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.

Sobeys