Job Description

Description
This position is a part of the Non-Academic Staff Association (NASA).
This position offers a .
Location - This role is in-person at North Campus, Edmonton.
Working at the University of Alberta
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Metis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. .
Position Summary
Reporting to the Supervisor, Business Finance & Dental Outreach, the Lead, Clinical Finance Services, oversees daily financial transaction processing, reporting, and accounts receivable, and is the key contact for all patient financial and insurance inquiries. In addition to these duties, this position provides leadership and management for the Clinical Finance Services Team, including supervision, recruitment, and performance management.
Duties
Clinical Finance Responsibilities

• Monitors the notifications of electronic bank payments, enters payments in axiUm, updates patients' accounts, etc.
• Processes cheque, debit, and credit card payments and completes daily deposits.
• Collects fees and completes insurance and third-party billing forms, including coordination of benefits in the event of multiple insurance carriers.
• Processes CDAnet and paper claim submissions.
• Enters adjustments for no-cost treatment.
• Prepares the daily deposit of the Department and ensures all appropriate backup documentation is obtained for audit purposes.
• Contacts patients and insurance companies to ensure prompt payments of aged balances when required.
• Answers inquiries from both patients and insurance companies regarding dental treatment.
• Provides financial/insurance support to the clinical Finance clerks and patients.
• Coordinates and receives documents and enters transaction notes (explanation of benefits, pre-authorizations, correspondence, etc.), and files/scans into patients' electronic charts in the axiUm database as per protocol.
• Ensures proper allocation of payments is entered into axiUm and Viewpoint in conjunction with the appropriate treatment and funding source.
• Is responsible for ensuring that accounts receivable are up to date: sending statements, contacting patients for payments, and following up with insurance companies for outstanding balances owed.
• Sets up Insurance companies: in axiUm, with EFT documentation, CDAnet submission, and login.
• Has the ability to critically analyze all aspects of the patient record and identify any required changes.
• Provides backup for Clinical Finance Clerks as required.

Department Financial Responsibilities

• Is responsible for unit-level financial initiation processes.
• Verifies and processes invoices and corporate credit card payments, as well as reconciliation.
• Prepares external billing invoices as needed.
• Manages the Shopify site and billing of lost/broken equipment with direction from the Materials Management Supervisor.
• Provides back-up coverage to the Supervisor when required.
• Completes special projects and performs other administrative duties as required.

Supervision and Leadership

• Provides leadership, supervises, and assigns projects to the Clinical Finance Services Team.
• Trains, mentors, and evaluates staff to ensure appropriate professional development and performance.
• Fosters a collegial culture and role models a service-oriented approach.
• Provides full-scope supervision of unionized staff (recruitment, training, performance evaluation and management, management of time approvals, vacation, and overtime / banked time, etc.).
• Collaborates and consults with the Supervisor, Business Finance and Dental Outreach, Manager, Clinical Services, and HRP/HRA and/or Central HR units regarding complex HR, employee relations, and labor relations issues to ensure compliance with: Collective Agreement requirements; institutional and best practice standards; legislative requirements; and relevant UAPPOL requirements.
• Provides strategic and operational updates and recommendations to the Supervisor, Business Finance and Dental Outreach regarding Human Resources matters in the unit.

Qualifications

• Post-secondary certificate in a related field required (ie, Medical/Dental Office Business Administration, RDA, DH)
• 3-5 years of Dental office experience required.
• Experience with Point of Sale (POS) devices, processing payments, and completing deposits
• Experience working with electronic health record software is required
• Experience in financial administration required.
• Proven computer proficiency (at intermediate level) in a number of computer software packages, including Microsoft Office Suite and Google applications.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms-physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Metis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L'Universite de l'Alberta s'engage a creer une communaute universitaire ou chaque personne se sent valorisee, ou les obstacles a la reussite sont elimines et ou des connexions enrichissantes peuvent se developper. Nous accueillons les demandes de toutes les personnes qualifiees. Nous encourageons les femmes; Premieres nations, Metis et Inuits; membres des groupes minoritaires visibles; personnes handicapees; personnes ayant une orientation sexuelle ou une identite et une expression sexospecifique; et tous ceux qui peuvent contribuer a la diversification des idees et a l'universite a postuler.
Note: This opportunity will be available until midnight September 23, 2025, Edmonton, Alberta local time.

Skills Required