Job Description

Department: Customer Service
Posted: August 11, 2022
Deadline: August 31, 2022
Our Company
Established in 1960, Perimeter Aviation LP is a diversified company that is a subsidiary of the Exchange Income Corporation which has recently grown through the merger with Bearskin Airlines. With more than 750 employees, we operate a fleet of 40+ aircraft including the Metro 2, 3, 23, Merlin and Dash 8 aircraft. We are based in Winnipeg and Thompson, Manitoba as well as Sioux Lookout and Thunder Bay, Ontario. We provide scheduled passenger and freight services to Northern Manitoba and Northern Ontario, 24/7 North American charter services, Medical evacuation services and a full-service maintenance facility including design engineering, NDT, and Garrett turbine engine services.
We are a Canadian company, proudly building a diverse workforce that is driven by a shared sense of community, customer service and a dedication to safety. We're fostering a culture where our employees will feel proud of the work they do and the company they work for. We seek employees with a positive attitude in providing excellent service to the communities in our network.
Position Summary
The Lead Check-In Agent is responsible for making informed decisions without compromising policies/procedures. This individual will demonstrate strong interpersonal and communication skills, enabling them to positively interact and work closely with YWG aircraft load coordinator, Commercial Operations, Flight Crews and Operations Staff while providing supervision to Check-In Customer Service staff and ensuring that all applicable departments are promptly informed of flight delays and/or closed flights.
The Lead Check-In Agent will possess a positive, respectful, supportive demeanour with the Check-In Service Representatives, Ramp/Cargo Staff, Customer Service Support Staff and Security Personnel and all other employees..
This is a full time position located in Winnipeg (YWG), MB.
Personal Characteristics
Motivated, with the ability to work independently and as part of a team
Possess cultural awareness with the ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times (e.g. assist special needs passengers, provide pre-boarding service)
Exhibit initiative, responsibility and flexibility
Demonstrate strong interpersonal skills; enabling you to positively interact and work closely with other departments
Strong attention to detail
Ability to make decisions and meet deadlines while effectively handling multiple tasks/responsibilities
Ability to supervise and assist Check-In Agents to ensure that procedures, policies and on-time performance are met
Approachable, agreeable and friendly
Ability to deal with conflict effectively
Possess effective listening and communication skills; allowing you to demonstrate your ability to work in a diverse environment while ensuring multiple tasks and responsibilities meet or exceed department standard/s
Responsibilities and Accountabilities
Coordinate and prepare passenger manifest for scheduled flights and charters
Load/offload excess baggage in airline software as necessary, ensuring full accuracy at all times
Ensure that YWG Flight Coordinator, baggage staff and check-in staff are aware of any passenger/baggage changes on a flight
Coordinate the baggage claim process with check-in staff and baggage staff
Check passengers in for flights when needed
Cross trained in Call Centre when needed
Call and board flights
Ensure that passenger loads are correct as per the manifest
Provide positive teamwork and ongoing support
Ensure that all applicable paperwork is attached to the manifest (signed medical boarding passes)
Fax outbound manifests to stations in a prompt manner
Inform passengers of any cancellations or delays to their flights
Provide customers with meals and/or accommodations when applicable and coordinate with Commercial Operations as needed
Possess the ability to make informed decisions without compromising internal policies/procedures
Participate in creating personal development plans, setting goals/targets and attend required/recommended training to support ongoing self-development
Provide and support optimal levels of service by being cognizant of yourself and peers with the coordination and scheduling of day-to-day duties/tasks and breaks/lunch assigned by Supervisor and/or Manager
Offer ideas towards identifying, and recommending department efficiency opportunities, improvement opportunities and/or potential opportunities
Demonstrate understanding and knowledge of department policies/procedures as they relate to internal control and risk, ensuring that they are applied on a consistent and ongoing basis
Perform all other departmental duties as assigned and/or required by Supervisor/Manager
Education and Experience
Grade 12 diploma, with minimum 1-2 years direct industry customer service experience (check-in and call centre), preferably in the airline or hospitality industry
Supervisory experience an asset
Ability to read, write and speak the English language (second language an asset, e.g. Cree, Oji Cree
Computer literate, including effective working skills with airline reservations software and Microsoft Office
Ability to obtain and maintain necessary security passes (WAA Security Ramp pass)
Previous aviation/airline experience an asset
Indigenous and Cultural Awareness training
Working Conditions
Manual dexterity required to use desktop computer and peripherals
Ability to lift up to 50 lbs
Interaction with general public
Hours outside of regular business hours
How to Apply
Perimeter Aviation's hiring policy is to recruit and select the best applicant for employment solely on the basis of their qualifications for the position. Perimeter Aviation LP does not discriminate against applicants based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
To apply for this position, please submit your cover letter and resume to Recruiter@perimeter.ca
We thank all candidates for their interest in the position; however only those selected for an interview will be contacted.
Applicants will be reviewed on a rolling basis which may result in an earlier application deadline.