Job Description

Job Title:

LCL Lead, Ocean Freight

Location:

Mississauga, Ontario

DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.

We're looking for an experienced Ocean Freight Manager (LCL Head) to lead our LCL product strategy, operations, and performance across Canada. In this role, you'll take full ownership of the LCL P&L, driving profitability, sustainable growth, and customer satisfaction in alignment with global and regional strategies.
You'll oversee national LCL gateway operations, manage and mentor a team of ocean freight specialists and supervisors, and collaborate closely with Sales, Growth, and overseas counterparts to deliver operational excellence. Your strategic vision will guide the development of new LCL products, pricing models, and trade lane expansion, ensuring DGF's continued competitive edge in the market.

Key Responsibilities:

P&L: Full LCL P&L ownership, to deliver budgeted EBIT and volume targets for both LCL and Buyer's Consolidation Monitor the productivity of the LCL product, adjust resource allocation accordingly, drive GSC offshoring and/or automation of tasks Develop strategy and implementation of ocean freight LCL plans, measures and budgets to achieve operational results driving profitability, volume growth and service expansion

Growth & Product Development:

Drive the LCL volume development on focus tradelanes in collaboration with Growth, Sales, RDM and overseas counterparts focusing on SME business decided locally. Drive market and competitor research and analysis activities to understand and identify market opportunities and challenges. Design and implement new products within country and provide input on solution design and service elements, ensuring that all services comply with relevant regulations and industry standards. This strategic focus will help strengthen the value proposition and maintain DGF LCL's competitive edge in the market. Lead the development of new export and import own LCL consol box services in cooperation with overseas counterpart, Growth, Sales and product management Define and implement pricing strategies that align with market conditions and business objectives, while also analyzing yield performance to maximize profitability across services. Ensure completeness and monitor hit rates of LCL pricing in MTS to ensure competitive and transparent pricing. Train and liaise with sales to support interaction with key customers and provide pricing and margin guidance, support on bids, RFQs and customer presentations.

Operations:

Oversees the national LCL gateway operations, ensuring efficient management of all consol level activities, coordinating with stakeholders to streamline processes, monitor and drive initiatives to optimize utilization of DGF LCL consol boxes, reduce lead times, and ensure compliance with international and local regulations. Ensures own country's export and import LCL consol box services adheres to the DGF Global LCL Routing Policy and are accurately reflected in the DGF LCL Routing Guide, including preferred CFS-CFS routes, frequency, movement, and transit times. Monitor preferred/primary carrier/co-loader usage and ensure adherence to the Routing Guide Understand the bigger picture and have the DGF end to end thinking in mind, thereby also supporting our in-house strategy in close collaboration with the MNGW manager and Regional LCL Pricing & Network Development Director Implements, monitors and enforces service and quality standards at station level in cooperation with Station and product management Identifies, influences and implements improvement measures at station level Drive buying improvement (CFS costs, Ocean Freight rates, LTL trucking rates, etc.) in cooperation with product management and according to corporate policy. Supplier performance management i.e. Co-loader, Ocean Carrier, CFS and trucking through regular reviews to ensure service quality in adherence to DGF SOP and compliance. Identify performance issues of suppliers, and propose solutions to improve performance Support to resolve recurring customer issues and incidents

Skills / Requirements:

Deep knowledge of forwarding business and understanding of supply chain logistics Recognized subject matter expert of OFR LCL product offering typically obtained through advanced education and work experience Manage large projects or processes with limited oversight from manager Strong project management skills paired with pro-active behavior to stay on top of multiple deadlines for multiple bids in parallel Good communication skills to properly engage with country OCCs of different countries and cultural backgrounds Strong analytical mind ideally paired with ops experience to be able to quickly understand and challenge country bid input Ability to work under pressure to cope with periods of high workload and tight timelines In-depth knowledge of LCL operations, pricing strategies, and RFQ processes. Strong negotiation and relationship-building skills. Analytical mindset with the ability to identify network optimization opportunities.

Education Level:

Bachelor's degree in Business, Logistics, or a related field or equivalent experience/qualification. Experience Level: At least 7 years experience in Freight Forwarding/Carrier/Supply Chain Management/Logistics industry At least 3 years management experience


The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role. DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire. Follow us on social media to learn more about our business and culture: DHL Global Forwarding on LinkedIn #DHLJobs #BusinessDevelopment #DHLForwarding #CareerOpportunities