Job Description

Job Title: OFR Manager, Vancouver
Location: Vancouver, British Columbia
DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.
Join our team as a Ocean Freight Manager for The Vancouver station. In this role, you will be responsible to oversee a team of OFR department managers, Supervisors & Ocean Freight Specialists to efficiently execute operational activities while ensuring adherence to service promises and regulatory standards. Focus on maximizing gross profit and productivity, fostering a customer-centric culture, and taking ownership of Profit and Loss (PnL) responsibilities to drive financial performance. You would also act as the primary escalation point for any exceptions. Regular performance evaluations and proactive monitoring are essential to identify and implement improvements.
Key Responsibilities:

• Owns the P&L within their specific area of control
• Drive growth in local markets in collaboration with field sales while driving customer satisfaction and retention through regular customer visits, excellent service and swift complaint / escalation management
• 3rd or 2nd escalation point depending on local structure for customer complaints & special requests/ inquires and works with internal teams toward resolution.
• Ensure service quality, operational excellence by proactively monitoring customer feedback and improving operational performance, oversee process improvement opportunities to enhance efficiency by using the standardize performance tools of DGF.
• Ensure that teams adhere to the Global standard processes when executing shipments.
• Build and manages supplier relationships to optimize service delivery and profitability
• Oversee and develop a high-performing team, that is enabled and equipped to resolve issues effectively, while fostering a culture of collaboration and continuous improvement
• Oversees the department and leads supervisors and specialists in line with Ocean Freight Strategic objectives.
• Ensure teams are adhering to the necessary regulatory compliance procedures relating to commodity and locations for shipments
• Ensure achievement of productivity targets and measures to provide ocean freight services for internal and external customers
• Drive GP maximization with the team through tight financial control
• Develop and maintain business relationship with existing clients, seek potential upsell opportunities, conduct regular customer visits and achieve a desired level of customer retention

In area of OFR product:

• Identify performance issues of suppliers, and propose solutions to improve performance
• Resolve customer issues and incidents
• Owns the Ocean freight PnL for the station

Skills / Requirements:

• We would value expereince in Routing, Shipping, Carrier Management, Third Party Logistics, Ports, Ground Transportation, FCL, LCL, Cold Chain, Bill Of Lading, Tracking, Regulations, Import Export, Customs Regulations, Telecommunications, Budgets, Microsoft Excel, Technology Trends, DHL Business Knowledge, Business Processes, Business Strategy, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing. First Choice Silver
• Experience level - 6 years or more
• Education - Bachelor's Degree or equivalent experience/qualification

Skills Required