Job Description

Location: Ottawa, ON Canada

Type: Permanent Full-time

Group/Grade: Bargaining Unit/Officer

Grade Rate: $111,335.63 (start)

Date: September 15, 2025

The Ontario Nurses' Association (ONA) is Canada's largest nurses' union. We are powered by our members -- 68,000 nurses and health-care professionals, and 18,000 nursing student affiliates -- who provide care in hospitals, long-term care, public health, the community, clinics and industry.



Our mission is to defend the rights of and advocate for nurses and health-care professionals who care for the health of Ontarians. We empower members and fight against unfair and unsafe treatment, negotiate and enforce our contracts, offer benefits and insurance, provide tailored education and development opportunities and much more. We confront governments, administrations and other policymakers head on to fight for high-quality public health care.



ONA is seeking to a

Labour Relations Officer (Servicing)

to join our Ottawa office. This position will report to the Regional Manager, Contract Administration - Region 2. The successful candidate is accountable for guiding and supporting the needs of our members and will ensure the individual and collective rights of members are achieved and maintained.

This is what else you can expect from this dynamic role:

Negotiations, contract administration, health & safety - support Bargaining Units and Locals in trusteeship. Provide assistance when there are issues of capacity/workload or where the Bargaining Units have complex labour relations issues in a health-care environment. Consult with the Litigation and Negotiations Teams in preparation and presentation for arbitrations. In partnership with our Professional Practice Specialist, ensure members receive timely guidance concerning professional practice issues.

What we are looking for:

University degree, diploma or certificate in Industrial/Labour Relations or related equivalent education. A Registered Nurse (RN) is required. Three (3) to five (5) years of labour relations experience representing union members in a similar role. Alternative Dispute and Conflict Resolution and/or Advanced Mediation and Workplace Conflict Coaching Certification and/or training is an asset. Knowledge of the procedures, practices and techniques used in collective bargaining and labour management negotiations. Full understanding and demonstrated working knowledge of relevant legislation (e.g. Employment Standards Act, Ontario Labour Relations Act, Human Rights Codeetc.). Demonstrated skills in leadership, mentorship and coaching. Excellent client relations, communication and advocacy skills. Ability to speak other languages and/or French bilingual is considered an asset. The candidate must be able to travel, possess a valid driver's license and have access to an automobile for business use.

All Interested candidates may apply via ONA Jobs by 4:30 p.m. on September 29, 2025

The Ontario Nurses' Association is committed to employment equity within its staff. Applications are encouraged from equity-deserving groups including individuals of Indigenous descent, Racialized individuals, individuals with disabilities, and 2SLGBTQI persons. We also provide accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources at HumanResources@ona.org.


Thank you for your interest in joining us. Only those selected for an interview will be contacted.