Job Description

Every lab result depends on a system that functions reliably behind the scenes. As a Laboratory Information Systems Officer, you'll shape the digital infrastructure that drives diagnostics. You'll work closely with technologists, pathologists, and IT teams to ensure timely, accurate, and secure data flow. Your work directly impacts patient care by reducing errors, minimizing disruptions, and ensuring clinical teams receive accurate, reliable results. In this role, you'll benefit from the continuity, support and resources of a hospital environment, empowering you to develop solutions that make diagnostics more reliable for everyone who depends on them. This opportunity is focused on Pathology and Diagnostic Medical Genetics systems that support Digital Pathology implementation, next-generation sequencing, and the digitization of genetic testing workflows that are actively shaping the future of diagnostics.

Is this you?

Are you someone who brings a structured, reliable approach to troubleshooting? You don't guess or improvise -- you follow the evidence, isolate the issue, and resolve it in a way that prevents recurrence. Whether you're addressing LIS configuration mismatches or unexpected system behaviour, you aim for effective solutions. You understand that good troubleshooting protects workflows before they're disrupted.


You are someone who knows how to communicate highly technical information in a manner that's accessible. Whether you're supporting a colleague during an LIS update or explaining a workflow to a new user, you're able to guide without being overwhelming. You adapt your communication based on who you're working with -- and you always make time for questions. People trust you to explain the "why," not just the "how."


If you thrive in dynamic environments where systems are constantly evolving, you'll feel at home in this role. Your adaptability extends to the complexities of Pathology and Diagnostic Medical Genetics workflows, as well as the changing priorities they support. You stay focused through operational shifts, ensuring LIS processes remain aligned with various diagnostic needs.

About the Pathology and Laboratory Medicine team:

Pathology and Laboratory Medicine (PLM) at Mount Sinai Hospital is recognized in Canada as a reference centre of excellence for laboratory services. Our internationally acclaimed professional and technical expertise, combined with advanced technology platforms, has made PLM a global leader in providing quality laboratory services, education, and research. We offer a wide range of diagnostic support to hospitals, medical clinics, and healthcare professionals in the Greater Toronto Area, across Canada, and internationally. PLM performs a wide array of services, including blood tests and specialized tissue analysis.


Our Diagnostic Medical Genetics Laboratory is a hub for cutting-edge diagnostic testing and innovative method and test development. We are dedicated to improving patient care through a deeper understanding of genetics. Equipped with advanced technologies, the lab offers a wide range of genetic and genomic testing, supporting diverse clinical needs across various specialties. A collaborative spirit thrives within the lab, bringing together a team of skilled professionals, including geneticists, genetic counselors, variant analysts, bioinformaticians, medical laboratory technologists and technicians. This team is united by a shared passion for unraveling the complexities of genetic disorders, pioneering new diagnostic and therapeutic approaches, and ultimately, making a tangible difference in the lives of patients and their families.

In this role you will:

Monitor, maintain and support the Laboratory Information System (LIS) Troubleshoot issues with the LIS applications and connectivity/interfaces with instruments, equipment and other systems, and keep detailed records and documentation Ensure the integrity of the LIS by performing tests and audits on the LIS applications for accurate data mining, generation of reports and data analysis to aid the laboratories in quality assurance and strategic projects related to service delivery Maintain subject matter expertise to build and support the SoftPathDx, SoftLab application for and its configurational and functional dependencies with SoftCyto and SoftMol applications Support and oversee the designated LIS Key ops and/or super users in the development, design, testing and implementation of change requests related to workflow improvement, new test set up or test method changes Build, implement, maintain and troubleshoot data manager interfaces between LIS software and equipment which include working with software vendors, equipment vendors and lab staff (manager, LIS key ops) Liaise with the informatics teams and participate in the set-up, maintenance and troubleshooting of interfaces with different Hospital Information Systems with varying clients Provide advice, guidance, and training to laboratory staff in the operation of the LIS applications Play an integral part in major system upgrades: learn new features and functionalities; together with the system vendor, create a project plan and estimate the resources required and timelines; oversee designated resources in the build of the new features and changes; provide project updates to management and mitigation strategies as needed; develop validation plans and training SOPs; provide training and support at implementation, stabilization and optimization periods Monitor daily error logs (instrument interfaces, client interfaces, failed faxes, queued print jobs, unmapped test codes) prioritizing those that require immediate corrective action; investigate and resolve issues related to incorrect or missing system setups (test setups, doctor codes, fax codes) that may prevent the timely reporting of patient results Ensure correct patient demographics, merge/unmerge patient records, and amend reports related to patient demographic errors in conjunction with hospital health records and systems Maintain and apply structured data (including doctor dictionaries, SQL and ODBC queries, SoftWorkload files, and LIS database tables) to support reporting, billing, auditing, and data access Hold meetings with the lab staff on options/functionality/limitations to proactively develop solutions to prevent problem re-occurrences and to meet regulatory guidelines and operational needs Set-up new users with the appropriate access to the LIS applications based on roles; promptly remove LIS access for staff who leave Ensure compliance with all security policies across the labs and produce regulatory audit reports as needed for patient safety and privacy Perform other duties consistent with the job classification, as required Job Requirements

Job Requirements:

Mandatory


Bachelor of Science or Bachelor of Science in Computer Science Advanced Diploma in Medical Laboratory Science Program and/or Pathologists' Assistant Program Current registration with the College of Medical Laboratory Technologists of Ontario (CMLTO) and/or Pathologists' Assistant certification with the Canadian Certification Council of Pathologists' Assistants (CCCPA-CCCAP) Minimum of 5 years of recent experience in Clinical Pathology or Diagnostic Medical Genetics (DMG) using Lab Information Systems

Skills and Knowledge


Proficiency in Laboratory Information Systems Experience with web service applications, Microsoft access, Open Database Connectivity (OBDC) and College of American Pathologists (CAP) requirements is considered an asset Familiarity with HL7 and ASTM communication standards would be advantageous Demonstrated teaching/coaching/mentoring ability and good interpersonal skills. Proven multitasking skills, time management skills and ability to meet deadlines





If this sounds like you and you feel ready to build your career within pathology and laboratory medicine, apply now and let us know why you'd be a great addition to our team