Job Description

Don't skip a beat, apply to Exertis | JAM!

Job Title:

Korber Business Analyst

Division:

IT

Location:

Baie D'Urfe, QC

Schedule:

Monday to Friday 8:30AM-5:30PM



Exertis | JAM, Making the world sound better, one brand at a time! Do these words sound like music to your ears?

Since 1972, Exertis | JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!

What you will do:

We are seeking a skilled Korber Business Analyst to join our team. The ideal candidate must possess qualifications and hands-on experience with WMS business process and Korber system. The Business Analyst will work with end users, JDE analysts, and collaborate with other technical leads and SMEs. Knowledge of JDE is seen as a nice to have.

Responsibilities:

Participate in the implementation in all phases of Korber; Troubleshoot business and operational issues associated with the Korber Supply Chain, including reports and other 3rd party vendor software; Interface with customer administrator and IT teams, project leaders, developers, and implementors on support issues; Quantify issues and provide supporting data if issues are escalated; Develop and mentor operations team members as Warehouse Management System (WMS) Super Users and Trainers on warehouse and distribution best practices with WMS; Document business needs; Participate in the development and execution of business solutions, systems, and services; Operate, design, and analyze business applications, integrations, and data recovery methods; Follow management guidelines and execute assigned tasks with high quality and on time; Arrange priorities according to management directions and guidelines; Collaborate with other business analysts to execute required tasks for new applications and enhancement of existing applications; Maintain software products to ensure they meet end-user demands; Analyze business requirements for modified and new business applications in collaboration with other business analysts and document fit/gap analysis; Prepare and conduct training sessions for end-users; Follow guidelines, methods, and techniques for preparing and presenting business cases; Respond to assigned Helpdesk support tickets on time; Reach out to senior team members and SMEs for collaboration and building knowledge as needed; Continuously learn and improve knowledge in relevant systems, modules, and technology; Utilize available learning methods including self-learning and self-improvement to achieve knowledge required for successful system support and projects; Work in teams and collaborate with others to achieve goals.

What we are looking for:

Bachelor's degree in a relevant field is required; 5+ years experience as a business analyst with Korber; Experience with implementing and integrating systems; Proficient in system requirements analysis, fit/gap analysis, and technical solution documentation; Ability to understand and work toward organizational goals and objectives, collaborating with various stakeholders; Ability to align with organizational goals and collaborate effectively with stakeholders; Strong problem-solving and analytical skills; Team player with excellent verbal and written communication skills; Logical reasoning skills; Ability to simplify complex ideas for various audiences; Highly motivated and self-directed, with strong prioritization skills; Customer service-oriented; Experience with business analysis tools is advantageous; Experience in preparing and conducting training sessions is an asset; Candidates must be Bilingual in French and English (English is required as we do Business across Canada and the US).

Ready to join our team? Here is why we are one big, happy JAMily...

Group Insurance Benefits: Health & Dental, Vision, Life, Critical Illness, Short-Term and Long-Term Disability; Wellness Incentive Program, and an Employee Assistance Program; 401K matching program; Work-life balance is key: Flextime, summer hours, paid vacation, personal time off, and a paid day off dedicated to Diversity and Inclusion; We value work life balance and offer a casual and fun environment; Lively social calendar... there's always something for everyone! Generous employee discount on all our cool gear; Ongoing learning opportunities; Not to mention the opportunity to work in a highly talented, winning team!

Safety Statement:

We are committed to providing a safe and healthy work environment. All candidates should expect adherence to workplace safety protocols, including compliance with local health and safety regulations and internal safety standards.

Diversity Statement:

We value diversity and inclusion, striving to create a culture where everyone feels included and celebrated. We are committed to flexible working arrangements to meet the diverse needs of our team members and stakeholders. Join us in shaping the future of communication at DCC Technology and drive forward initiatives that make a real difference.



Come JAM with us... we not only work hard but play just as hard. Want to take your career to the next level? Apply online at https://jamindustries.com/careers/ to join our team or view our current openings!



While we appreciate your interest, please note that only qualified candidates will be contacted.