Job Description

Key Account Coordinator - Sports Division

Company Overview:

The Look Company specializes in providing world-class visual engagement solutions for sport, retail, and commercial clients around the globe. We are a high-energy, fast-paced organization where priorities can shift quickly, and success depends on the ability to juggle multiple projects at once. Our environment thrives on innovation, collaboration, and delivering results under tight deadlines.

As we continue to grow, we're looking for a driven individual who can keep pace, think on their feet, and seamlessly coordinate across departments to lead our production efforts and support our expanding operations.

At The Look Company, we value creativity, teamwork, and a can-do spirit. We offer the chance to grow with a global company that rewards initiative, supports professional development, and fosters a culture of belonging and excellence.

Position Overview:

Full-time Monday - Friday

We are seeking a detail-oriented

Key Account Coordinator

to serve as the primary liaison between our clients and production teams. This role ensures that client orders are accurately captured, processed, produced, and delivered on time while maintaining clear communication and high levels of service. We are looking for someone who is:

Friendly, positive, and personable, with the ability to quickly build rapport with clients and colleagues. Thrives in high-pressure situations, skillfully balancing multiple priorities, often all with urgent deadlines, without compromising quality or accuracy. Comfortable working under intense time constraints, making quick, informed decisions to keep projects moving forward. Skilled at managing conflicting priorities, using sound judgment to assess urgency and importance while keeping stakeholders informed. Excels in fast-moving, high-stakes environments where adaptability and focus are key to meeting tight deadlines. Resilient under pressure, maintaining professionalism and composure while navigating competing demands. Proactive problem-solver who can anticipate roadblocks and find creative solutions without slowing momentum. Highly effective in environments where priorities shift quickly, ensuring all critical deadlines are met through efficient organization and clear communication.

Key Responsibilities:

Act as the main point of contact for key clients, gathering project requirements and clarifying details to ensure accurate orders. Create and manage work orders, entering client specifications into production systems. Coordinate with production, logistics, and installation teams to ensure timely completion and shipment of products. Monitor project progress, addressing questions or issues promptly to maintain quality and deadlines. Communicate proactively with clients to provide updates on order status, expected delivery dates, and any adjustments. Maintain accurate records of orders, production schedules, and client communications. Support problem-solving for any production or delivery issues, escalating as necessary. Contribute to continuous improvement by identifying process efficiencies and opportunities to enhance client satisfaction.

Qualifications:

Previous experience in account coordination, customer service, or production scheduling, preferably in printing, signage, or manufacturing. Strong organizational skills and attention to detail. Excellent communication skills, both written and verbal, for client interaction and internal coordination. Proficiency with Microsoft Office Suite (especially Excel) and familiarity with order/production tracking systems. Ability to manage multiple orders simultaneously and prioritize tasks in a fast-paced environment. Professional, proactive, and client-focused approach.

Benefits:

Company paid extended health care & dental after (3) months Life insurance Wellness program Company events Casual dress On-site parking PPE supplied Company reimbursement steel toes after three (3) months
We believe a diverse workforce makes a different. We are an Equal Opportunity Employer. We appreciate the interest of all applicants, however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

Casual dress Company events Dental care Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Ability to commute/relocate:

Barrie, ON: reliably commute or plan to relocate before starting work (required)
Licence/Certification:

Class G Licence (required)
Work Location: In person