Job Description

This position is a two-year contract.

PURPOSE:

The purpose of this position is to execute the operational needs to ensure that sufficient inventory levels are maintained at all depositories, that all methods of shipments and transfers are efficient (cost and time); and to keep key staff advised of potential short falls, or overstock situations, and react on the information accordingly. Also, to assist in the handling and management of all customers' complaints and official claims regarding shipments arranged by Kitco (incoming and outgoing), following up with the involved parties to resolve them in a timely manner.


This position includes contacting armored service providers on behalf of internal and external customers to ensure the best pricing possible. Assist with ongoing inventory monitoring and reporting for Collectables product line, making recommendations for re-order, communicating with Marketing as required for all inventory Marketing needs, and being responsible for any and all custom requirements and issues to ensure smooth clearing of products/ inventory into and out of all depositories/locations while adhering to Kitco standards and practices.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

The responsibilities of this position include, but are not limited to the following:Adhere to all Kitco policies and procedures. Ensure that all dealings are done with the highest level of professionalism. Abide by all personnel policies as outlined in the Kitco handbook. Comply with Kitco's customer service standards. Escalate to team lead/supervisor as issues arise. Act as a backup to all other teams in the Logistics Division as required.

ESSENTIAL FUNCTIONS AND TASKS:

Responsible for processing outgoing shipments, ensuring that the data in outgoing customer shipping instructions are correct and consistent with customer orders, and comply with service standards. Assist in the preparation and execution of transfers between depositories and ensuring policies and procedures for transfers are being followed: + Provides support in the processing of HK transfers for physical products.
+ Assist in the execution and processing of transactions and transfers for storage account orders (CAS) and relaying this information to the vaults.
+ Filling out the transfer costs in the Company internal system (Navision).
Act as back-up to monitor Customer holding (CAS) to ensure accuracy. Handle customers' complaints regarding shipments of products (incoming and outgoing). Carry out anti-money laundering/counter-terrorist financing-related duties as required by compliance policy and procedures. Responsible for Waybill preparation. Provide armoured quotes for transfers and for external customers, and ensure they are executed efficiently. Assist in ensuring all documents are submitted to carrier for claims and follow-up in a timely manner. Book and process replacement transactions for customers Other duties as assigned.

REQUIRED SKILLS AND COMPETENCIES:

Ability to prioritize and multitask. Vocational Certificate. 2+ years experience in similar role. Strong time management skills. Ability to work under pressure. Strong analytical skills. Strong customer service skills: + Listening, validating, and empathizing.
+ Capacity to deal with angry or difficult customers.
Proven analytical skills. Results oriented. Self-motivated and proactive. Strong Computer/Internet skills (Microsoft Office and Outlook). Basic knowledge of SharePoint an asset. Strong interpersonal skills. Strong communication & organization skills. Reliable with respect to work consistency and time and attendance. Ability to adapt to change. Positive attitude and team player. Willing to learn and ability to catch on quickly.


Excellent skills in spoken and written English. This role requires daily communication in English. The employee works with suppliers, carriers, and logistics partners outside Quebec who operate exclusively in English, and uses documentation, systems, and written communications primarily in English to coordinate shipments and resolve operational issues.

Data Protection Policy: https://corp.kitco.com/data-protection.html

Ce poste est un contrat de deux ans.

OBJECTIF:

L'objectif de ce poste est de repondre aux besoins operationnels afin de garantir que tous les entrepots disposent de niveaux de stocks suffisants, que toutes les methodes d'expedition et de transfert sont efficaces (en termes de cout et de temps) et d'informer le personnel cle des eventuelles penuries ou surstocks, afin de reagir en consequence. Il s'agit egalement d'aider a traiter et a gerer toutes les plaintes des clients et les reclamations officielles concernant les expeditions organisees par Kitco (entrantes et sortantes), en assurant le suivi aupres des parties concernees afin de les resoudre dans les meilleurs delais.

Ce poste consiste egalement a contacter les prestataires de services blindes au nom des clients internes et externes afin d'obtenir les meilleurs prix possibles. Il s'agit egalement d'aider a la surveillance et au reporting continus des stocks pour la gamme de produits de collection, de faire des recommandations pour les reapprovisionnements, de communiquer avec le service marketing selon les besoins pour toutes les questions relatives au marketing des stocks, et d'etre responsable de toutes les exigences et questions specifiques afin de garantir le bon deroulement des operations d'entree et de sortie des produits/stocks dans tous les depots/sites, tout en respectant les normes et pratiques de Kitco.

PRINCIPALES RESPONSABILITES ET OBLIGATIONS:

Les responsabilites de ce poste comprennent, sans s'y limiter, les suivantes: Respecter toutes les politiques et procedures de Kitco. Veiller a ce que toutes les transactions soient effectuees avec le plus haut niveau de professionnalisme. Respecter toutes les politiques du personnel telles que decrites dans le manuel Kitco. Se conformer aux normes de service a la clientele de Kitco. Signaler tout probleme au chef d'equipe/superviseur des qu'il survient. Servir de remplacant pour toutes les autres equipes de la division Logistique, au besoin.

FONCTIONS ET TACHES ESSENTIELLES:

Responsable du traitement des expeditions sortantes, s'assurer que les donnees figurant dans les instructions d'expedition des clients sont correctes et conformes aux commandes des clients, et se conformer aux normes de service. Aider a la preparation et a l'execution des transferts entre les depots et veiller a ce que les politiques et procedures relatives aux transferts soient respectees. Apporter son aide dans le traitement des transferts HK pour les produits physiques. Aider a l'execution et au traitement des transactions et des transferts pour les commandes de comptes de stockage (CAS) et transmettre ces informations aux coffres-forts. Remplir les couts de transfert dans le systeme interne de la societe (Navision). Servir de soutien pour surveiller les avoirs des clients (CAS) afin d'en garantir l'exactitude. Traiter les plaintes des clients concernant les expeditions de produits (entrantes et sortantes). Accomplir les taches liees a la lutte contre le blanchiment d'argent et le financement du terrorisme, conformement a la politique et aux procedures de conformite. Responsable de la preparation des lettres de transport. Fournir des devis securises pour les transferts et les clients externes, et veiller a ce qu'ils soient executes efficacement. Aider a garantir que tous les documents sont soumis au transporteur pour les reclamations et le suivi en temps opportun. Enregistrer et traiter les transactions de remplacement pour les clients Autres taches assignees.

COMPETENCES ET APTITUDES REQUISES:

Capacite a etablir des priorites et a mener plusieurs taches de front. Certificat professionnel. Plus de 2 ans d'experience dans un poste similaire. Solides competences en gestion du temps. Capacite a travailler sous pression. Solides competences analytiques. Solides competences en matiere de service a la clientele : Ecouter, valider et faire preuve d'empathie. Capacite a gerer les clients mecontents ou difficiles. Competences analytiques averees. Oriente vers les resultats. Motive et proactif. Solides competences en informatique/Internet (Microsoft Office et Outlook). Connaissances de base de SharePoint, un atout. Solides competences interpersonnelles. Solides competences en communication et en organisation. Fiabilite en matiere de coherence dans le travail, de ponctualite et d'assiduite. Capacite a s'adapter au changement. Attitude positive et esprit d'equipe. Volonte d'apprendre et capacite a comprendre rapidement. Excellentes competences en anglais parle et ecrit.


Ce poste exige une communication quotidienne en anglais. L'employe travaille avec des fournisseurs, transporteurs et partenaires logistiques situes a l'exterieur du Quebec qui operent exclusivement en anglais, et utilise des systemes, documents et communications ecrites principalement en anglais pour coordonner les expeditions et resoudre les enjeux operationnels.

Politique de protection des donnees : https://corp.kitco.com/fr/data-protection.html

About Kitco Metals Inc.:

Founded in 1977, Kitco Metals Inc. is headquartered in Montreal and has offices in New York and Hong Kong. Kitco is one of the largest retailers of precious metals in the world, and a specialized supplier of refining services. The company is an authorized reseller of products made by some of the most prestigious government mints. Kitco's website, the world's #1 precious metals reference, is visited by close to a million people every day. A leading industry innovator, Kitco was one of the first precious metal companies to offer free real-time market information applications for smart phones.