Job Description

Description du poste - Francais
L'Agent Junior du service a la clientele est responsable de la gestion complete des demandes de pieces provenant des clients externes
ainsi que des demandes internes (equipe service, entrepot, transport, etc.).
Il veille a ce que chaque demande soit traitee avec precision et dans les delais,
tout en assurant une communication claire et professionnelle avec les parties concernees.
Le poste exige une grande attention aux details, d'excellentes aptitudes en communication et une forte capacite d'organisation.

Responsabilites principales

- Recevoir, analyser et traiter les demandes de pieces provenant des clients et des equipes internes.
- Creer et suivre les demandes de pieces dans le systeme ERP (NetSuite) et/ou Excel.
- Verifier la disponibilite des pieces et coordonner avec l'equipe d'inventaire pour confirmer les expeditions.
- Preparer et soumettre les bons de commande internes ou RMA lies aux pieces.
- Suivre l'etat des expeditions et informer les demandeurs des delais ou changements.
- Maintenir a jour les dossiers clients et internes avec toutes les informations pertinentes.
- Coordonner avec le service apres-vente pour les demandes liees a la garantie.
- Collaborer avec la logistique et l'entrepot pour la preparation et l'envoi des pieces.
- Assurer une communication claire, rapide et professionnelle avec les clients et les equipes internes.
- Contribuer a l'amelioration des procedures de traitement des pieces et du service client.

Qualifications requises

- Diplome d'etudes collegiales en administration, service a la clientele, logistique ou domaine connexe.
- 0 a 2 ans d'experience en service client, coordination ou support technique.
- Bonne maitrise de Microsoft Excel (formules de base, filtres, tableaux).
- Connaissance d'un ERP (idealement NetSuite).
- Excellentes aptitudes de communication orale et ecrite en francais et anglais.
- Sens du service, rigueur et capacite a gerer plusieurs dossiers a la fois.
- Esprit d'equipe et attitude proactive.

Competences cles

- Orientation client et souci du detail.
- Rigueur administrative et fiabilite dans la gestion des dossiers.
- Bonne communication inter-departementale.
- Capacite a etablir des priorites et a gerer plusieurs demandes simultanement.
- Sens de l'organisation et autonomie.
- Attitude positive et esprit collaboratif.

Objectif du poste

Ce role soutient directement la qualite du service client et l'efficacite operationnelle de l'entreprise
en assurant une gestion rapide et precise des demandes de pieces.
Il s'agit d'un poste de depart ideal pour evoluer vers des fonctions de coordination de service, de logistique ou de support technique.

- English
The Junior Customer Support Agent is responsible for managing all parts requests from external customers as well as internal departments
(service team, warehouse, logistics, etc.).
They ensure that every request is processed accurately and on time, while maintaining clear and professional communication with all stakeholders.
The position requires strong attention to detail, excellent communication skills, and solid organizational abilities.

Main Responsibilities

- Receive, analyze, and process parts requests from customers and internal teams.
- Create and track parts requests in the ERP system (NetSuite) and/or Excel.
- Verify parts availability and coordinate with the inventory team for shipment confirmation.
- Prepare and submit internal purchase orders or RMAs related to parts.
- Track shipment status and update requesters on delivery timelines or changes.
- Maintain accurate and up-to-date records for customers and internal requests.
- Coordinate with after-sales service for warranty-related parts requests.
- Collaborate with logistics and warehouse teams to prepare and ship parts.
- Ensure clear, timely, and professional communication with customers and internal departments.
- Contribute to improving parts processing procedures and customer support efficiency.

Required Qualifications

- College diploma in administration, customer service, logistics, or a related field.
- 0-2 years of experience in customer service, coordination, or technical support.
- Strong knowledge of Microsoft Excel (basic formulas, filters, tables).
- Familiarity with an ERP system (preferably NetSuite).
- Excellent written and verbal communication skills in English and French.
- Customer-oriented, detail-focused, and able to manage multiple requests simultaneously.
- Team player with a proactive and positive attitude.

Key Competency

- Customer orientation and attention to detail.
- Administrative accuracy and reliability in record management.
- Strong interdepartmental communication.
- Ability to prioritize and manage multiple requests.
- Organizational skills and autonomy.
- Positive attitude and collaborative mindset.

Job Purpose

This role directly supports customer satisfaction and operational efficiency by ensuring accurate and timely management of parts requests.
It serves as an entry-level position with opportunities for growth into service coordination, logistics, or technical support roles.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Work Location: In person