Job Description

Who We Are

Reflex Manufacturing Ltd. ("Reflex"), a 100% privately owned Canadian company, is a major supplier/manufacturer of Reusable Flexible Insulation Systems (insulation blankets) primarily servicing Western Canada's industrial insulation blankets. Located in Edmonton, our dedicated field and in-house Design Technicians create insulation blankets to customer specification, which are then manufactured by our highly skilled production team in Reflex's Edmonton-based fabrication facility. Guided by our core values, we are proud to be an industry leader, committed to a high standard of safety, quality, efficiency, and professionalism through all phases of customer service, estimating, project management, field design, pattern development, and fabrication.

About the role

We currently has an exciting opportunity for a dynamic individual as

Junior

CSR/Estimator

. Reporting to the Senior Vice President and the Operations Manager, the successful candidate will perform a variety of office duties in support of company administration in an efficient, cost-effective manner.

Responsibilities

Estimate production quotes from provided field drawings Ensure pricing is consistent and correct. Ensure quoting standards are consistent with the requirements Initiate production quotes to jobs and place on shop production schedule Process warranty job Logistics - prepare packing slips and freight waybills and contact freight companies for shipment pick up. Invoicing - prepare and distribute customer invoices and update job logs accordingly. Verify the match of purchase order with invoice and packing slips Matching of packing slips and invoices for submission to the bookkeeper Closing out jobs by scanning and filing job files Deliver exceptional customer service and handle customer inquiries Respond to telephone, e-mail, and in-person inquiries from customers, suppliers and other parties in a professional manner. Take and record telephone messages as required. Refer all inquiries to the appropriate individuals or departments across the organization. Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence. Bank deposits preparation Maintain stock level for office, shop and field Participate in departmental meetings as required Continuously improve job responsibilities through developing skills and increasing knowledge Resolve work problems and recommend measures to improve productivity and product quality

Qualifications

High school diploma or general education degree (GED) required Minimum 1 year of customer service experience Experience working in a fast-paced office environment with many administrative responsibilities Knowledge of how estimating processes work Mathematically inclined and demonstrated ability to quickly learn and adapt to new concepts, and processes Experience working with inbound and outbound calls, and customer retention Strong organizational and computer skills

Reflex Manufacturing Ltd. is committed to a culture of trust, respect, and execution - do what it takes, and then some.

Along with your resume, please submit a cover letter that outlines how you would contribute to this type of culture and why you feel you are the right fit for this position. Applicants without a cover letter may not be considered.

Job Types: Full-time, Permanent

Pay: $22.00-$26.00 per hour

Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance Vision care
Application question(s):

Are you able to fully communicate in English? Do you live in the Great Edmonton Area? CSR/Estimating experience ___year(s). Are you legally allowed to work in Canada?
Work Location: In person