Job Description

:
Leonardo?s Junior Account Manager, Enterprise Account Services will report to the Vice President of Operations and will act as the primary liaison between Leonardo and assigned Enterprise customers. The Junior Account Manager is to establish Leonardo as the Media Solution of Choice and to fulfill the role of the subject matter expert in the eyes of our customers. Under the supervision of the Vice President of Operations, the Junior Account Manager is responsible for delivering high customer satisfaction by managing assigned accounts under our guiding principle of doing the right thing ? because it is the right thing to do and because it is good business.
Responsibilities

• Manage assigned Enterprise accounts, including various hybrid accounts that have both our enterprise product (VScape and/or Media Connect) to provide customer satisfaction, revenue growth, revenue retention and optimal customer use of Leonardo products and services
• Responsible to oversee the successful implementation, integration and ongoing operation of Leonardo?s products and services
• Act as a support escalation point and expedite the resolution of key issues through cross-functional collaboration and executive engagement
• Work in collaboration with the Sales, Implementation and Support teams to ensure that the customer experience is seamless
• Ensure consistent, high-value business reviews for customers that highlight their performance and recommend opportunities to grow revenue and market share using Leonardo?s products
• Research and identify sales and services opportunities and work closely with the Enterprise Sales group to develop and execute these revenue growth initiatives
• Work with key stakeholders from other business units to define an integrated vision and strategy for each customer and partner
• Proactively monitor client service levels through collaboration with the Support department
• Proactively stay abreast of all renewals and ensure early intervention to understand the vulnerability of the account and exactly what is needed to ensure renewal.
• Build broad relationships within the accounts and identify supporters and challengers.

Requirements:

• At least 3 years in the travel industry
• Familiarity with OTAs and the hotel industry
• Ability to work changing hours to support customers internationally

Business Unit: Leonardo

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas? vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and respective industry stakeholders as the trusted provider of ?Software for Life? and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled individuals consisting of a cross-section of industry experts and technology professionals. Jonas is headquartered in Canada and also operates offices throughout North America, the United Kingdom, Europe, Australia New Zealand and Africa. Jonas is a 100% owned subsidiary of Constellation Software Inc., headquartered in Toronto and traded on the S&P/TSX 60.