Job Description

We are a leading Refrigeration and HVAC service provider in Ontario, proudly servicing over 200 grocery stores across the province. With a strong reputation for quality and reliability, we specialize in commercial refrigeration and HVAC systems tailored to the supermarket industry.

Position Overview:

We're looking for a highly organized and customer-focused

Junior

Account Manager

to join our growing team. In this role, you will be the key point of contact between our customers and our technical team. You will play a vital role in maintaining strong client relationships, managing service requests, quoting and scheduling jobs, and ensuring timely and effective communication throughout the project lifecycle.

What we offer:

Competitive salary, benefits (health, vision and dental) and Employer contributed RRSP Supportive and collaborative team culture Opportunity to grow within a thriving and stable company Make a real impact by helping service the essential grocery sector

Key Responsibilities:

Act as the main liaison between customers and our technical team Schedule service calls, repairs, and projects with technicians Prepare and send job quotes to customers Coordinate and track open jobs, ensuring follow-up and completion Help prioritize jobs based on urgency and customer needs Maintain accurate records of communications and job status Collaborate with service managers and dispatch to ensure smooth scheduling Identify opportunities to improve service efficiency and customer satisfaction

What We're Looking For:

Experience in account management, customer service, or operations Strong organizational and multitasking skills Excellent written and verbal communication Comfortable working in a fast-paced environment Familiarity with service scheduling, quoting, and dispatch software is a plus HVAC/Refrigeration industry experience is a strong asset


We thank all applicants for their interest; however, only those that best meet our qualifications will be contacted. Major Refrigeration Ltd. is an equal opportunity employer and will make accommodations available for candidates, upon request, throughout the selection process.