Job Description

Paladin Security is Hiring a Dispatch Operator!:

Location:

Joseph Brant Hospital, 1245 Lakeshore Road, Burlington, ON

Schedule:

Continental Rotation (0700-1900 / 1900-0700 hrs)

Pay Rate:

$20.13 - $21.27/hour (based on levelling system)

Employment Type:

Full Time

Averaging Agreement:

Overtime is Averaging Agreement (AA) after 88 hours

Overview:

Joseph Brant Hospital is a community hospital serving Burlington and surrounding areas since 1961. The hospital provides a range of services, including specialist clinics, medicine, surgery, emergency, maternal/child, mental health, and rehabilitation/continuing care. In 2018, the hospital completed a major redevelopment and expansion project to better serve the growing community.

The Dispatch Operator plays a critical role in ensuring the safety and efficiency of hospital operations by coordinating communications between staff, responding to incidents, and monitoring security systems.

Responsibilities:

Communicate information to clients and security team members using telecommunications systems and equipment. Dispatch all service calls to appropriate responders in accordance with established procedures. Take incoming radio, phone, and in-person calls; document details accurately and escalate as required. Provide exceptional customer service to hospital staff, security staff, and the public. Monitor and manage security systems (CCTV, access control, alarms, etc.) and respond per protocol. Assist the Supervisor and/or Team Lead with incident and complaint investigations. Support documentation, audits, and reports as requested. Direct backup support units during incidents as needed. Interact professionally with police, fire department, and EMS. Update and maintain the Security Incident database. Perform other duties as assigned.

Requirements:

Strong reading, writing, and verbal communication skills Proficiency with MS Office Suite (Outlook, Word, Excel, etc.) Ability to type a minimum of 50 WPM with no errors Ability to function effectively in a fast-paced, high-stress environment Strong decision-making skills and ability to manage high call volumes Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre roles Immunization Record: Measles, Mumps, Rubella, Varicella, and TB skin tests (1 & 2) Vulnerable Sector Check First Aid & CPR Level C Legally authorized to work in Canada

Note:

Applicants must hold valid certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB).

Candidates who do not currently possess these certifications may opt into Paladin's pre-employment UOF/MOAB training program, offered free of charge with a 6-month employment commitment.

Benefits:

Paid Time Off Health Care Overtime Pay Growth Opportunities Free Uniforms Dry Cleaning & Tailoring Allowance Paid Vacation & Sick Days Work Today, Get Paid Today (Daily Pay Option) * Opportunities for Training & Professional Development