Job Description

Dispatch Operator - Joseph Brant Hospital

Site Overview:

Joseph Brant Hospital is a community hospital serving the City of Burlington and surrounding areas, since 1961. The hospital provides a range of services, including: specialist clinics, medicine, surgery, emergency, maternal/child, mental health and rehabilitation/complex continuing care. In 2018, the hospital completed a redevelopment and expansion project to better serve the growing community.

Position:

Dispatch Operator

Site:

Joseph Brant Hospital, 1245 Lakeshore Rd., Burlington, ON L7S 0A2

Hours:

Continental Rotation (0700-1900/1900-0700hrs)

Pay Rate:

$20.13/hr. - $21.27/hr. "based on the levelling system"

Averaging Agreement:

Overtime is Averaging Agreement (AA) after 88 hours

Internal Posting Date:

Oct 28, 2025

Internal Posting Closing Date:

Nov 04, 2025

External Posting Closing Date:

Nov 07, 2025

Description:

Assist the Supervisor and/or Team Lead with incident and complaint investigations. Assist with audits and documentation management as requested by the Supervisor, Team Lead, and/or the Hospital. Communicate any concerns/issues with Supervisor or Team Lead. Communicate information to Clients and Security team members using telecommunications systems and equipment.
Information management of major incidents, escalating major incidents to required stakeholders as per the established procedure.
Provide customer service to Hospital Staff, Security Staff, and General Public. Take incoming radio, phone, and in-person calls, document details and escalate to the proper resource. Dispatch all service calls to the appropriate responder(s) as per the established procedures. Direct back-up support units, as needed, to incidents and calls for service. Complete detailed documentation and reports of activities as called into the Security Department. Monitor security systems (i.e., CCTV, access control, alarms, etc.) and respond in accordance with established procedures. Interacts with Police, the Fire Department, and EMS. Updates and maintains the Security Incident database. Perform other duties as assigned.

Qualifications:

Strong reading, writing, and verbal communication skills
Proficiency with MS Office suite, Outlook, Word, Excel, Etc.
The ability to type a minimum of 50 WPM with no errors Ability to function effectively in a fast-paced and stressful environment Ability to process large call volumes and exercise sound and accurate decisions Minimum 6 months of experience in Alarm Monitoring, Dispatch, CCTV Monitoring, or Call Centre experience Immunization Record (Measles, Mumps, Rubella, Varicella, and TB skin tests 1 and 2) Vulnerable Sector Check First Aid CPR C Legally authorized to work in Canada Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB) Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) training program prior to their onboarding training to ensure they meet the requirements of the position

Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the training with a 6-month commitment to the position/availability.

Why choose Paladin?

Opportunities for training and professional development Competitive salary and benefits package. Free Uniforms Dry cleaning & hemming/tailoring allowance Paid vacation & sick days Work today, get paid today--daily pay available Additional perks


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