Job Description

Position Overview:

Regal Health Center is seeking an experienced friendly, organized, and motivated Medical Office Assistant (MOA) to join our clinic. This full-time position plays a key role in supporting patients, physicians.

As a front-line representative of the clinic, the MOA helps ensure smooth day-to-day operations and contributes to delivering excellent patient care.

Key Responsibilities:

Reception & Patient Support:

Greet and assist patients, visitors, and partners in person and by phone

Direct inquiries to the appropriate team member and manage voicemail messages

Monitor and maintain a tidy, welcoming waiting area

Address patient behaviors in the waiting room with professionalism and care

Client Intake & Scheduling:

Assist with patient intake and ensure accurate completion of documentation

Schedule, confirm, and follow up on appointments

Maintain electronic patient records and support clients with navigation of services

Medical Assistance:

Take vital signs (e.g., blood pressure)

Assist with urine sample collection and dipstick testing

Coordinate referrals, lab work, pharmacy communication, and specialist bookings

Prepare and manage medical documents, reports, and meeting minutes

Scan, file, and archive patient records using MOIS and paper systems

Process mail and maintain organized administrative systems

Help maintain cleanliness and clinic readiness, including regular surface disinfection

Required Qualifications & Skills:

2-3 years Experience in a medical or clinic office setting preferred

Knowledge of medical terminology and EMR systems (Libra experience an asset)

Proficient in Microsoft Office Suite (Word, Excel, Outlook)

Accurate typing

Excellent communication and customer service skills

Ability to work efficiently in a busy, fast-paced clinic

Strong attention to detail, discretion, and organizational abilities

Core Competencies:

Professionalism and accountability

Initiative and adaptability

Team collaboration and interpersonal skills

Time management and multitasking

Problem-solving and critical thinking

Tact, diplomacy, and confidentiality

Hours: 40 hours per week (Monday to Saturday)

How to Apply:

Please submit your resume and a brief cover letter explaining your interest in the role. We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $18.00-$18.50 per hour

Work Location: In person