Job Description

Compensation

The starting wage for this position is $20/hour.

What will be your daily pursuit?

To directly support the Jasper attractions through the Pursuit Adventure operations in achievement of annual visitation targets and revenue goals.

What perks can you expect?

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?

The Pursuit Adventure Center (PAC) department principally assists all guests by providing information on Pursuit Banff Jasper attractions and services, as well as promoting, selling and making bookings for all of our related products and services. In addition to attractions, the PAC also hosts a retail store that this position will directly oversee with support from the retail operations team. The Guest Services Supervisor primarily runs and oversees the daily operation of the PAC, ensuring PAC operation is fully functional with support from Hotel Front Desk Agents to cover days off.

In addition to PAC, you will be required to perform some basic Front Desk duties when needed by ensuring guests receive the best service possible from our property. You might provide guests with their requested room, address their needs, and resolve any complaints they may have throughout their stay.

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This is a multi-faceted position and can include any, or all, of the following:

• Ensure that each member of the Jasper PAC operations provides an interactive and professional product, attraction and retail sales or resolution experience
• Work collaboratively with the Retail & PAC Manager, Banff Outlets to deliver seamless and integrated service
• Work collaboratively with Maligne Valley Retail Manager to ensure retail products are stocked and merchandised correctly
• Ensure that all attraction and retail targets are being maintained; help with the implementation of promotional items
• Maintain an excellent relationship with affiliates
• Work closely with the central reservations dept as it relates to booking practices and product knowledge
• Ensure a memorable and positive experience for our guests through implementing and delivering the standard operating policies and procedures as they relate to the PAC operations, safety and employee engagement standards and practices
• Act as the \xe2\x80\x9con the floor\xe2\x80\x9d daily operations, then providing any needed support to Guest Experience agents who cover your days off as required
• Operate as a sales agent fulfilling shifts required during the operating week
• Effectively deal with any service recovery issues that may arise with support as required from the central reservations dept or Maligne Lake guest services office, reporting larger issues to management
• Complete according daily/ weekly sales tracking reporting
• Part of a larger adventure centre team, ticket agent staffing will be managed and shared between Hotel Front Desk and the Jasper PAC office location. This will involve scheduling collaboration with the Hotel Front Desk operation
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, change orders and cash-outs
• Coordinate with the Jasper attractions guest services teams as to FIT activity scheduling needs to ensure visitation maximization.
• Ensure according retail inventory/fixtures are well stocked and clean at all times

What skills and experience do you need for this job?

• Previous supervisory, point of sale, cash handling & reconciliation experience, required
• A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests and staff
• A passion for coaching and developing employees with a proven track record of \xe2\x80\x9csafety 1st practices
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• Ability to take initiative and follow through on tasks needing attention
• Adaptable to a changing work environment and different tasks
• Enthusiastic and outgoing personality, ability to use this to engage with guests and in resort operators
• Competent administrative skills with proficiency in Microsoft Office applications
• A self -starter who is comfortable working in a fast-paced, high-pressure environment without direct supervision
• Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment. Be prepare for all season weather (snow, rain, wind, hail)
• Class 5 driver\xe2\x80\x99s license (clean abstract) an asset
• Must meet the organization grooming and appearance standards
• To honour our commitment to be \xe2\x80\x9cAlways Honest\xe2\x80\x9d all employees must consent to a criminal record check

What will your work environment be like?

This fun seasonal role starts April and runs until October 15 2023!

• Beautiful. You\xe2\x80\x99ll work in iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around a national park
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

EEO Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

Banff Jasper Collection