Job Description

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In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at

The Operations Centre Supervisor is responsible for the continuous and reliable operation of NAIT buildings by ensuring buildings provide healthy, safe and comfortable spaces in which to learn and work for all NAIT users. The Facilities Operations Centre consists of the contact centre, which is the point of entry to the Computer Maintenance Management System, coordinates basic Building Access credentials, provides customer facing services and coordinates purchasing Service Materials and Inventory Management.

This position will serve as the point of contact for day-to-day activities involving the facilities such as event planning, physical plant, environmental systems, custodial services, grounds maintenance, utilities, fire safety, Environmental Health and Safety, trades, and external contractors. The Supervisor is responsible for a team within the contact centre, ensuring that the team is performs all functions mandated as part of the Operations Centre and are cross trained in all functions, systems and activities carried out as part of the operations center. It is expected that the Supervisor can also provide coverage for any function performed by the Operations Centre team as well.

Key Responsibilities:

• Provide direction and oversight / coaching to operations centre staff through planning and prioritization of work to maintain a highly effective team that is cross trained and affective in each functional area of the business unit.
• Manage and coordinate permit process by daily review of applications, coordinating response protocols (deployment of trades, review of impacts, consultation of stakeholders), provide status updates and issue permits to ensure safe operation of campus and protection of campus assets
• Periodic audit of permits and permit system including work site audits to ensure quality and compliance
• Oversight of CMMS / work order management intake process. Ensure work orders are being entered accurately and completely. Ensure cost allocations, resources assignments and prioritization are in alignment with department goals & objectives. Report on and coordinate aged work orders assignments to successful completion
• Coordinate, communicate and collaborate with the operations control centre, trades teams and maintenance coordinators to ensure timely execution of work orders, resolve facilities operations issues, coordinate permit needs, coordinate event needs and message department outages to the larger NAIT community
• Provide operations support for NAIT educational delivery, conferences, events, sporting events, and other NAIT supported activities, which includes coordinating clean up service for the event, monitoring/adjusting security set up for doors, elevator access and HVAC needs
• Receive and respond to questions and concerns from NAIT employees, contractors, vendors, visitors, and users; identify issues and resolve problems or refer to manager as appropriate.
• Work collaboratively with internal and external contractors and vendors.
• Oversee purchasing functions of team and interpreting purchasing administrative regulations and policies and recommending new and improved programs to effectively manage purchasing administration
• Assist in the preparation of specifications, formal bid invitations, and correspondence regarding purchasing matters.
• Implementing purchasing, inventory and leasing process for fixed assets and office supplies in compliance with the approved budget (including preparing purchase orders and reconciling related monthly invoices for approval and payment)
• Monitors inventory to ensure within authorized budget and appropriate stock levels
• Oversee administrative functions for building access, security and key assignments & distribution
• Maintaining up-to-date operational records for Facilities Management
• Maintains and completes required reports

Skills & Abilities:

• The successful candidate must have excellent interpersonal and communication skills with the ability to adapt, balance and prioritize conflicting requests, problem solve and manage a high volume of work on an ongoing basis.
• Ability to build trusting relationships and provide feedback to enable the successful development of your team and colleagues
• Ability to foster innovation and continuous improvement with a focus on client experience
• Critical thinking to guide decision making

Qualifications:

• Facility Management Professional (FMP) designation, Certified Facility Manager (CFM) certificate or Certified Records Manager (CRM) certificate is an asset
• Post-secondary education in Business Administration, Facilities Management, Building Sciences / Engineering Technology or a related discipline is required
• Minimum of 5 years related experience in Facilities or Building Operations Management, Records Management is required
• Expert knowledge of and experience with various building systems including Access Management, equipment and vendor management is required
• Strong knowledge of CAFM/CMMS system is required
• Strong working knowledge of Alberta Occupational Health and Safety Act and related regulations, Alberta Fire Codes, Alberta Building Codes is an asset

Remuneration: $2,535.13 to $3,409.20 bi-weekly, plus a comprehensive benefits package (coordinator II Classification).

This position is covered by the AUPE (Alberta Union of Provincial Employees) Collective Agreement.

Please submit a resume and Cover Letter to be considered for this opportunity. Apply online today at nait.ca/careers

About NAIT

At NAIT, people matter.

We\'re proud to have been named one of for 11 consecutive years. Developing an engaging, supportive and rewarding work culture is something we take seriously. We know that people are our biggest asset - they are what makes NAIT a great place to work.

At NAIT, you are part of a community that makes a difference in the lives of students, staff and industry clients and partners. The NAIT culture reflects our shared values of respect, collaboration, celebration, creativity and accountability. We are committed to and are a proud partner of the and Pride at Work Canada.

What we offer

We\'ve created a benefits package that focuses on health and wellness, professional and personal growth, recognition and work-life balance.

NAIT is a flexible workplace and depending on the nature of your role, you may request flexible work arrangements with respect to where and when you work, including being on-campus full-time, working off-site, or a combination of the two.

Employees also have access to excellent vacation time, paid time off between Christmas and New Year\'s, a strong recognition program, learning opportunities, 2 annual all-staff professional development days and so much more.

Health and safety

NAIT continues to encourage everyone coming to our campuses to be fully vaccinated against COVID-19 and to get their booster shots as soon as they are eligible. Vaccination against COVID-19 remains the best way to prevent severe illness and death, and third doses can boost immunity to improve protection and limit spread.

Additional requirements

Applicants with education credentials earned outside of Canada who have not had them previously assessed should have their credentials evaluated by World Education Services or the (IQAS)

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Accommodations

NAIT is an inclusive employer and strives to hire a diverse workforce. If you are contacted by us regarding a job opportunity, please don\'t hesitate to advise if you require any accommodation during the selection process. Please contact us via email at

We thank you for your application however only those selected for an interview will be contacted.

Northern Alberta Institute of Technology