Job Description

Overview

Want to use your expertise to connect to an IT career with a difference? As an ITSM change management specialist within WorkSafeBC, you'll do just that. WorkSafeBC uses leading-edge technology to connect British Columbians to healthy and safe workplaces - providing support for injury prevention programs, rehabilitation services, workplace insurance, and strong health and safety cultures.

In this role, you'll join our Technology Enablement and Support team. You'll define, implement, and maintain change and problem management processes to ensure that changes are implemented in a controlled, standardized manner in accordance with IT policies and procedures, while ensuring minimal impact to customers. Your role in IT problem management will include leading problem review meetings to drive out the root cause, complete trend analyses, and participate in critical incident situations.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

What you'll do

As an ITSM change management specialist you will:

• Coordinate implementation of IT systems changes of varying complexity into production, and ensure the changes don't conflict or impact each other, and qualify for production based on current standards
• Develop and document problem and change processes with a focus on continuous improvement
• Create and update IT change management policies
• Manage and schedule changes that will impact the production environment
• Identify opportunities for quality improvement and assist with the subsequent development and implementation of programs
• Coordinate the creation of standards to ensure consistency and validity, and chair the standards advisory committee meeting
• Forward issues to the IT Governance Committee for resolution, and ensure clients are trained to use or reference the Standards, Policy, and Guidelines processes

Is this a good fit for you?

We're looking for someone who can:

• Communicate effectively both verbally and in writing with cross-functional teams
• Facilitate difficult conversations with a variety of technical teams and different levels of the organization to reach a consensus
• Manage technical system and process changes in a complex technical environment effectively
• Think critically and innovatively to resolve problems and challenges in a complex technical environment
• Manage multiple concurrent projects and tasks to ensure optimal service delivery
• Build effective relationships with a cross-functional teams and backgrounds

Your experience and educational background:

• Degree in Computer Science or STEM (Science, Technology, Engineering, Math)
• A minimum of 6 years of experience in ITSM, ITIL and customer support services
• Extensive background in change and problem management processes
• Experience in IT infrastructure management best practices
• Knowledge of statistical reporting and trend analysis
• Knowledge of project management methodologies
• An ITIL or ITSM certification is considered an asset

We'll consider an equivalent combination of education and experience.

If you require an accommodation in the assessment process, please email (SM) at the time you submit your application.

Who are we?

At WorkSafeBC, we're dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We're honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be fully vaccinated against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

What's it like to work at WorkSafeBC?

It's challenging, stimulating and hugely rewarding. Our positions offer tremendous diversity and excellent opportunities for professional growth. Every day, the work we do impacts people and changes lives. What we do is important and so are the people we do it for.

Our benefits

Being part of WorkSafeBC means being part of a strong, committed team. Along with a competitive salary, your total compensation package includes vacation, optional leave arrangements, health care and dental benefits, and contributions toward your retirement pension. As a member of our team, you'll have access to services and benefits that can help you get the most out of work -- and life.

WorkSafeBC has adopted a hybrid model offering opportunities to work remotely and onsite based on the operational needs of the position.

Learn more about .

You will be required to successfully meet WorkSafeBC's requirements with regards to a criminal record clearance.

This position is restricted to those legally entitled to work in Canada.

Thank you, in advance, for applying.