Job Description

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THE ROLE:
Our client is seeking a skilled and experienced IT Tier II Support Specialist to join their Calgary-based team. This position is ideal for a technically proficient professional who excels in troubleshooting, infrastructure support, and delivering high-quality service to end-users and internal stakeholders.
In this role, you will be responsible for resolving escalated technical issues, maintaining core IT systems, and contributing to the stability and efficiency of the organization's technology environment. You will work closely with other IT teams to support infrastructure, cloud environments, and security tools, while also participating in ongoing projects and system upgrades.
WHY THIS ROLE?
This opportunity offers the chance to work in a dynamic and collaborative environment where your technical expertise will directly impact operational success. You'll be part of a team that values proactive problem-solving, continuous improvement, and professional growth. The role provides a competitive salary along with a comprehensive benefits package, you'll gain exposure to a broad range of technologies and the opportunity to contribute to meaningful IT initiatives, making it a rewarding opportunity for the right candidate.
Requirements:
Top Skills & Qualifications:

• Minimum 5 years of experience in IT support, with a focus on Tier II or higher-level responsibilities
• Strong knowledge of Windows operating systems, Office 365, and Active Directory
• Hands-on experience with server administration, including patching, user management, and backup monitoring
• Familiarity with basic networking concepts (LAN/WAN, VPN, firewalls, switches, wireless)
• Experience supporting cloud platforms such as Azure and AWS
• Exposure to security tools including Endpoint Detection and Response (EDR) and Vulnerability Management (VMDR) solutions
• Relevant certifications such as CompTIA, Microsoft, Cisco, or Azure (AZ-104 certification is considered an asset)
• Excellent troubleshooting and analytical skills with a proactive approach to issue resolution
• Strong communication and interpersonal skills, with the ability to support and engage end-users effectively
• Ability to work independently and manage multiple priorities in a fast-paced environment

If you're ready to leverage your technical expertise in a dynamic environment and contribute to a forward-thinking organization, we encourage you to apply today! Please quote reference # 05000-0013311213 on all communications. Robert Half would like to thank all applicants for their expressed interest however, only those candidates identified for interview will be contacted. The job you want is just an app away. Whether remote or on-site, search for a job you'll love with the Robert Half app. Download on the App Store or get it on Google Play.

Skills Required