Job Description

Work in BC\xe2\x80\x99s most culturally diverse and urban school district, Vancouver School District No. 39. Set in one of the world\xe2\x80\x99s most livable cities, Vancouver is a community-minded district seeking talented educators, progressive leaders, and skilled support staff to enrich the learning experience of Vancouver\xe2\x80\x99s 50,000 students.

The Vancouver Board of Education welcomes applications for the position of:

IT Technology Deployment/Support Technician

(Information Technology Support A)

Department: Learning Information Technology (LIT)

Location: Vancouver - TBA

Position Type: Permanent

Hours of work: 7 hours/day

Salary: $55,018.60

(+ extensive benefits package & municipal pension)

In this role, you will:
Provide IT support either working remotely or onsite in District and school locations

Receive phone calls, emails, walk-ups and online submissions and records, categorizes, prioritizes, and assign requests for technical services

Provide first/second level technical support, troubleshooting and training services to staff/students and team members via phone, remote control or on site

Determine nature of request through active listening, asking probing questions, using multiple computer applications to determine clients\xe2\x80\x99 needs to ensure accurate information is collected, perform troubleshooting steps and work toward first level resolution

Install and configure computer and mobile technologies, system and application software, servers, network equipment, printers, scanners, and other technologies in schools and District locations

Create and deploy software system and application packages

Provide feedback on applications and system features, advise on use and implement and support as directed

Identify problems, monitor, administer and problem solve various system, network, and operational issues

Prepare and maintain records and statistics

Liaise with vendors and suppliers

Perform information technology functions to support the division

Perform other duties in the job band as assigned

Qualifications:
Grade 12 plus 1 year of full time equivalent post-secondary training in a relevant technology discipline

Minimum 1 year of experience in information technology

Skill in implementing, problem solving, and supporting Apple and Microsoft computer, mobile, directory, server, printing technologies

Excellent communication skills (verbal and written)

Skill in supportively answering and responding to phone calls and emails

Skill in implementing, problem solving, supporting network technologies, and repairing computer technologies

Experience working in a K-12 education organization an asset

Candidate must demonstrate three core competencies (Collaboration, Communication for Results, Problem Solving) and two role specific competencies, (Initiative, Information System Knowledge) at the basic level

Must be able to meet the following assessment: Hands-on 1-hour series of tasks/problems (70%+)

Must be willing to travel throughout the district

Your application must include:
Cover letter

Resume

Contact information for three supervisor references (phone numbers and email addresses)

**This posting is ongoing until filled. Qualified applicants are encouraged to apply as soon as possible. Please note that only candidates shortlisted for an interview will be contacted**

The District welcomes qualified applicants who value equity and diversity as essential to excellence. The distinct makeup of the VSB community strives to support the inclusion of all voices. You may wish to share some lived experiences that demonstrate your connections to our diverse student community.

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