Job Description

IT Technician

Total North Communications

Whitehorse, YT
Full Time

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.
Position: IT Technician Location: Whitehorse, Yukon Duration: Full-time Wage: Commensurate with experience Total North Communications is seeking an individual to join our team! This individual would be responsible for providing services and support to our IT Managed Services client base located throughout the Yukon. Includes preventative and unscheduled maintenance, as well as network support for multiple technologies. Our ideal team member would be organized, pay attention to detail, responsive, self-motivated, willing to learn, professional and team orientated. Responsibilities of this position, not but limited to:

• Tier 1-3 remote support for network connectivity, wireless access, general IT related issues, satellite services
• Onsite support for clients including servers, desktops and printers, phone systems and networks
• Perform backups both onsite and to the cloud for clients
• Remote maintenance for satellite customers including connectivity, content filtering, email and VoIP platforms
• Secure networks utilizing next generation firewalls, anti-virus and proactive monitoring
• Assist clients with adds, moves and changes for a variety of phone system platforms
• Client training as required
• Accurately complete all paperwork and maintain records of work done
• Follow company rules, policies and standards regarding Health, Safety and Environment
• Some travel may be required
• Other related duties as assigned by manager
• Complete network and phone system cutovers including customer engagement, project planning, post installation documentation
• Ability to be on rotational on-call schedule

Requirements of this position:

• Experience with wired and wireless LANs
• Cisco Networking, Voice, Wi-Fi. Cisco certifications are a bonus (CCNA, CCNA Voice)
• Microsoft Server, Exchange, Office 365. MS Certifications are a bonus (MSCE)
• Experience working on VoIP technology and IP Phone systems
• Experience working with terrestrial networks is a bonus
• Experience providing support for client/server environments
• Ability to adapt to and learn new technologies
• Customer service oriented
• Class 5 driver\xe2\x80\x99s license with a clean driver\xe2\x80\x99s abstract
• Proficient in written and spoken English and Excellent communication and interpersonal skills
• Attention to detail
• Ability to work in a group or alone to meet tight deadlines

Total North Communications is Yukon\xe2\x80\x99s 2022 Business of the Year! Through competitive wages, benefits, employee development focus, corporate events and community involvement we are Yukon\xe2\x80\x99s employer of choice in our sector. We put the well-being of our employees first by fostering our culture through multiple staff events a year, tons of company giveaways, competitive benefit package for you & your family, Wellness Wednesday and Fun Friday. Check out our 5-star reviews on Google and our company culture on Instagram here!