Job Description

Casey's Creative Kitchens is currently looking to add an IT Technician to our team!

To apply, please visit our website career page directly at www.caseyskitchens.com/careers/

The

IT Technician

is responsible for ensuring smooth daily IT operations across all company locations. This includes maintaining and troubleshooting hardware and software, managing the help desk, supporting production equipment connectivity, and coordinating with our external IT partner for escalations or infrastructure-level tasks.

This position requires strong problem-solving ability, excellent communication skills, and a customer-focused attitude when supporting internal users at all levels.

Key Responsibilities

Serve as the first point of contact for all IT support issues, responding promptly and courteously to requests from staff across multiple locations. Log, prioritize, and resolve tickets within the help-desk system; escalate to our external IT partner when necessary. Maintain and update IT inventory, including hardware, software, and licensing records. Set up and configure new workstations, laptops, and mobile devices for staff. Support manufacturing technology (CNCs, label printers, software systems, etc.) and their network connectivity. Manage user accounts, permissions, and access within Google Workspace and other business systems. Perform regular checks on backups and coordinate data recovery processes as needed. Maintain internal network equipment (switches, routers, firewalls, access points) and coordinate changes with the MSP. Travel to satellite showrooms to support hardware and network issues on-site. Document IT processes, solutions, and system configurations.

Technical Knowledge and Experience

Solid understanding of Windows operating systems, basic server administration, and networking fundamentals (TCP/IP, DNS, DHCP, VLANs). Familiarity with

Google Workspace

(Docs, Gmail, Calendar, Admin Console). Experience with

Microsoft Office 365

applications. Strong troubleshooting ability for computer hardware, printers, and peripheral devices. Basic knowledge of

PDQ Deploy/Inventory

, remote desktop tools, and backup utilities. Experience supporting

manufacturing or industrial environments

(CNCs, controllers, production workstations) considered a strong asset. Understanding of cybersecurity best practices and endpoint protection.

Requirements

Valid Ontario

'G' class driver's license

. Excellent written and verbal communication skills. Professional, patient, and service-oriented demeanor under pressure. Ability to manage multiple priorities and follow through on open issues. Comfortable working independently while collaborating with off-site technical partners.

Preferred Education and Certifications

Post-secondary education in

Computer Technology

,

Information Systems

, or a related discipline.

CompTIA A+

or

Network+

certification is considered an asset.

Microsoft

or

Google Workspace Administrator

certifications are an advantage. Strong analytical and problem-solving skills with a passion for learning new technologies.
Our Core Values: We don't just talk about culture -- we live it. Every member of our team shares a commitment to:

Carry the Torch

- We honour a legacy of quality, trust, and service in every detail.

Elevate Every Moment

- Every interaction is a chance to create a meaningful experience.

Creative Resolve

- We solve with curiosity, innovation, and pride in doing better.

Ohana

- We treat each other like family. We show up, support one another, and make space for everyone to thrive.
What We Offer:

Fair and competitive wages Straight Day Shift | 6:30am-3:00pm with the possibility of overtime Challenging career positions with the opportunity to learn constantly Socially responsible environment Steady business growth Company Paid Health Spending Account, Life Insurance, AD&D Insurance Several Company Sponsored Events Paid Vacation time Paid sick time RRSP Matching Program Safety Boot/Shoe Reimbursement Plan
Casey's is committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the community in which we live, as well as creating an environment where every employee has the opportunity to reach their potential. If you require accommodation at any point during the recruitment and selection process, please let us know. We would like to thank all applicants, however only those selected for an interview will be contacted. To learn more about us, please visit our website at www.caseyskitchens.com

Job Type: Full-time

Pay: $25.00-$31.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care Life insurance On-site parking RRSP match
Work Location: In person