Job Description

The IT technician is responsible for providing technical support to internal users, both in person and remotely. They primarily operate out of the Toronto office and handle the resolution of issues related to workstations, software, access, and network connectivity. This role requires advanced technical expertise, excellent communication skills, and a strong sense of service in order to maintain team productivity.
What you will do

• Provide technical support in person and remotely for workstations, printers, mobile devices, and other IT equipment.
• Deploy, configure, and update employee IT equipment in the Montreal area (computers, monitors, keyboards, mice, headsets).
• Diagnose and resolve hardware, software, network connectivity, and other technical issues.
• Install software on workstations.
• Manage requests via the IT email inbox and the ServiceNow ticketing system.
• Collaborate with the IT coordinator team to escalate complex issues.
• Participate in the deployment of new equipment and local IT projects.
• Document interventions and keep internal procedures up to date.
• Contribute to the management and updating of the IT inventory.
• Comply with and promote the company's IT security policies and standards.
• Act as a technical reference for colleagues and share best practices.

This role could be for you if you have

• Education: DEC in Computer Technology or equivalent training.
• Experience: 3 to 5 years in a similar role, ideally in a corporate environment.
• Excellent knowledge of Windows 10 and 11 environments.
• Proficient in Microsoft 365 and Active Directory.
• Strong knowledge of the Microsoft Office suite.
• Experience with ManageEngine tools such as AD Manager and Endpoint Central (asset).
• Familiarity with the Okta platform (asset).
• Knowledge of Forti Authenticator multi-factor authentication system (asset).
• Excellent communication and teaching skills.

• Autonomy, adaptability, rigor, and a strong customer service orientation.

Benefits

• RRSP with up to 5% employer matching

• Hybrid work model for corporate roles
• Employee stock ownership program
• Career growth through real development opportunities
• Transit pass reimbursement - get to work for free
• Minimum 4 weeks of vacation from day one

For the past six years, we've proudly held the distinction of being one of Canada's Top 100 Employers.
Pomerleau is a national leader in construction, delivering major projects across Canada. We believe in creating a workplace where people feel respected, supported, and empowered to grow. Our culture is built on collaboration, trust, and a shared commitment to doing great work. If this speaks to you, apply for this role or connect with one of our recruiters to learn how we can support you throughout the process.

Skills Required