Job Description

Creative Team Solutions for Non-profit Organizations Job Posting: IT Technician Permanent, Full-time (40 hrs/week) Creative Team Solutions (CTS) provides back-office supports (finance, IT, HR, payroll and executive services) to not-for-profit organizations.Reporting to the Manager of Information Technology and working in close collaboration with other team members, the IT Technician is responsible for providing helpdesk support to CTS and its clients as well as monitoring and supporting basic network and server resources at various locations.QUALIFICATIONS

• Preference will be given to candidates with experience in the non-profit sector
• A diploma or degree in Computer Support or equivalent from a recognized University or

College with 1 to 2 years experience in systems operations and maintenance. Experience supporting end users with technical needs as well as working as part of a team

• IT vendor certifications are a benefit but not required
• A valid driver's license and vehicle for travel to client sites as required.

RESPONSIBILITIES

• Provide first and second-level technical support through phone, email, and video using remote software or on-site face-to-face (as required and per COVID safety guidelines)
• Provide technical support for end-user PCs (Workstations/Laptops), Servers, Printers, Mobile

Devices, Phones, and networking equipment.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners, including asset deployment and inventory tracking.
• Office 365, SharePoint, network monitoring, and patch management.
• Manage user account information, permissions, and rights, including groups.
• Maintain documentation of end-user communications and problem resolution in the ticketing system.
• Facilitate communication between end users and external suppliers (ISP, third party, and proprietary software supports).
• Escalate unresolved issues to appropriate escalation teams.
• Follow up on ongoing support issues to ensure resolution implemented has been effective as well as communicate new developments to staff.
• Monitor network and server health, and troubleshoot or escalate issues as appropriate.
• Participate in and lead projects to upgrade clients' enterprise Software and Hardware.

ABILITY, SKILLS, KNOWLEDGE

• Ability to prioritize and handle multiple assignments and meet deadlines
• Ability to provide exceptional customer service
• Well-organized and detail-oriented
• Demonstrated success in adapting to a variety of people, situations, and environments
• Strong oral and writing communication skills
• Critical thinking and troubleshooting skills

Creative Team Solutions for Non-profit Organizations Job Posting: IT Technician Permanent, Full-time (40 hrs/week)
Posting closing date: September 2 at 4pm, 2022.OTHER NOTES: CTS is committed to building a diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages women, Aboriginal persons, persons with a disability and members of visible minority groups to apply. CTS is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Job Type: Full-timeBenefits:

• Dental care
• Extended health care
• RRSP match
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London, ON: reliably commute or plan to relocate before starting work (required)

Application Deadline: 2022-09-02