Job Description

Do you enjoy field work, user support, and solving technical problems? Then this position is for you. As an IT technician, you will play a key role in supporting daily IT operations, primarily at Level 2, as well as maintaining, developing, and ensuring the reliability of IT environments. You will work in a structured environment where cybersecurity and compliance best practices are becoming increasingly important.
In this position, you will have the opportunity to:
IT support:

• Provide technical support to users, with a focus on Level 2 incidents and requests
• Analyze, diagnose, and contribute to the resolution of technical issues
• Escalate or collaborate with the appropriate resources when required
• Provide ad hoc support on Level 1 requests, according to operational priorities
• Rigorously document incidents, solutions, and procedures in the tools in place

Equipment and environment management:

• Participate in the installation, configuration, and maintenance of IT equipment
• Contribute to the monitoring of IT equipment and asset inventory
• Participate in the management of user accounts and system access
• Collaborate with local teams to ensure consistency of practices across sites

Cybersecurity, best practices & contribution to IT projects:

• Apply IT security best practices in daily operations
• Contribute to the implementation and enforcement of IT and security policies
• Participate, as needed, in cybersecurity-related activities: configuration reviews, documentation, corrective action tracking
• Contribute to projects related to compliance requirements, including the CMMC framework, in support of the teams responsible
• Participate in various cross-functional IT projects and collaborate in sharing best practices between subsidiaries

Do you see yourself in this position? We look forward to receiving your application! Apply now.

Skills Required