Job Description

Job Summary
IT - Tech Support & Deevelopppement
Blackburn Athletique
Part-time, Full-time
Hybrid | boucherville, QC, Canada
The Opportunity
You're the kind of person who is always looking to learn. You want to grow into something greater and you're looking for an employer encourages and supports your professional development. Blackburn Athletique promotes advancement and rewards our employees based on individual performance and merit. Sure you'll have exposure to the team, but all of our people are accountable for their success. Competitive and focused, our team is on a mission to deliver excellence. We also know that this can only be accomplished by supporting our employee growth and development. By providing frequent feedback and consistently measuring progress, we've discovered the recipe for success that's delivered year over year growth since our first year of business. This a culture of winning. At Blackburn Athletique we breed winners.
Responsibilities
Provide technical support to users and troubleshoot software issues.
Stay updated on industry trends and emerging technologies.
Assist in the implementation of new software and technologies.
Collaborate with team members to achieve project goals.
Participate in performance reviews and set personal development goals.
Develop and maintain documentation for IT processes and procedures.
Conduct training sessions for users on new technologies.
Utilize pipelines to track and report on project progress.
Monitor system performance and ensure optimal operation.
Assist in troubleshooting network issues and connectivity problems.
Analyze user feedback to improve IT services.
Provide feedback on system improvements and user experience.
Experience/Qualifications
Proven experience in technical support and troubleshooting software issues.
Commitment to personal development and continuous learning.
Strong understanding of emerging technologies and industry trends.
Familiarity with project management pipelines for tracking progress.
Ability to assist in software implementation and technology adoption.
Strong collaboration skills to work effectively within a team.
Ability to monitor system performance and troubleshoot network issues.
Experience in developing and maintaining IT documentation.
Analytical skills to gather and respond to user feedback.
Experience conducting user training sessions on new technologies.
What's in it for you? (Salary, Commissions & Benefits)
Enjoy the flexibility of a hybrid working environment in Boucherville, QC, Canada, balancing both remote and in-office work.
Receive a competitive base salary that reflects your skills and contributions.

Skills Required