Job Description

We are looking for a trustworthy and responsible candidate to lead our rapidly growing Wholesale Energy IT Department! Are you ready to take charge of the next step in your career?About Ontario Wholesale Energy - Gas & Electric: Ontario Wholesale Energy ("OWE") is a boutique natural gas and electricity retailer that provides price stability, leveraged index and structured physical products to small, medium and large commercial consumers in Ontario.With over 32,000 commercial customer sites and growing, OWE has cemented its reputation as the premiere choice for 100% load following natural gas and electricity products at extremely competitive prices. We also have a supply relationship with Shell Energy North America.Job DetailsThe Information Technology Team Lead will support our user base of approximately 60 Sales personnel and 20 Operations & Management personnel. The role is best suited for an IT Team Lead who has an unwavering drive to succeed through servicing internal and external customers while bringing industry leading IT solutions forward to support a fast-growing Sales led organization.Do you have the confidence to communicate professional and handle all information technology communication organization wide? This role entails awareness of industry standards, working cross functionally and providing exceptional customer service to every client with a detailed understanding of their business needs.If you're hard working, detail-oriented, and have a positive attitude than this is the premiere Information Technology Team Lead position to take your career to new heights!What You'll Bring:

• Network expert, understanding of access points, knowledge of VOIP phone systems, understanding of Virtualization specifically VMware.
• Proficient with Microsoft Azure implementation and maintenance, proficient with Windows Server versions 2012 R2 thru 2019, Office 365, Teams and Zoom.
• Experienced with monitoring and maintaining network operations and other IT related systems, managing vendors and ensuring SLAs are met.
• Detail oriented with the ability to work in a fast-paced environment with tight timeframes.
• Exceptional customer service mind set; ability to handle all aspects of end-user and system support and escalations.
• Excellent communication skills: the ability to work independently with minimal supervision and in a team environment with all levels of the organization.
• Innovative with an aptitude for learning new technologies that can positively impact a fast growing, scaling organization.
• Demonstrated leadership and ability to work cross functionally, building consensus and leading others.

What We Offer

• Competitive base salary between $70,000 - $90,000 dependent on experience.
• Health Benefits package after 3 months and paid sick days.
• Generous paid time off and holidays; 2-3 weeks per annum.
• Gorgeous offices in the heart of Downtown Toronto and easily accessible by the TTC.

Job Responsibilities

• Monitor and maintain network operations and other IT related systems, managing vendors and ensuring SLAs are met.
• Proactively prevent business disruptions, addressing risks and vulnerabilities across software and technology platforms.
• Provide support for applications, server and network environments that include Microsoft Windows operating environments, Azure and cloud services, Office 365, Teams and Zoom.
• Identify, troubleshoot, and resolve technical problems that affect the availability and functionality of network components.
• Perform daily system monitoring, including verifying the integrity and availability of all hardware, server resources, system and application logs and verifying completion of scheduled jobs, such as back-ups.
• Install, diagnose, repair, maintain and upgrade computer hardware and software.
• Oversight of internal ticketing system requests and escalation process, ensuring proper communications and timely resolution.
• Monitor and maintain telephone systems and other IT related systems.
• Setting up routers, firewalls, switches and hubs.
• Setting up domain users, network shares and shared printers
• Managing and maintaining Cloud-based technology and security.

This is a Full-Time position onsite: 9:00am - 5:00pm; Monday - FridayApply today and be a part of our team-focused environment!While we thank all applicants for your interest in OWE Family, only those selected for an interview will be contacted. OWE Family celebrates inclusivity and diversity in our workforce. We encourage different perspectives and a working environment that is supportive of all our team. We will gladly provide accommodations to any candidate with a disability taking part in the selection process upon request.Successful candidates will be required to pass a criminal record check.Any information obtained during recruitment will be used for employment purposes only and not for any other purpose.Job Type: Full-timeSalary: $70,000.00-$90,000.00 per yearBenefits:

• Dental care
• Extended health care
• Vision care

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Toronto, ON M4W 3E2: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This position requires you to commute to our downtown Toronto office Monday - Friday, are you comfortable with an onsite position?

Experience:

• Information Technology: 1 year (preferred)