Job Description

Position: IT Systems Specialist
Grade Level: 7
Pay Banding - $51,975 to $76,125
Purity Life Health Products Wellness Division is Canada's most valued distributor of natural health products. At Purity Life we believe natural health products make a difference in peoples' lives.
Our vision is to be Canada's most valued natural health products distributor.
Our values are based on providing a safe workplace for our employees and conducting business based on COMMIT - collaboration, operational excellence, mutual respect, making a difference, integrity and transparency.
We have developed our place in the industry through outstanding innovation and a commitment to operational excellence. Purity Life Wellness Division has a job opportunity for an IT Systems Specialist based in Acton, Ontario.
Summary of Role
Reporting to the Senior Manager, Systems & IT, this position is responsible for the operational management, security coordination, and governance of Purity Life's systems ecosystem. This is a new role.
The role will lead day-to-day systems operations, strengthen IT security practices, manage cross-platform user access, and assist in overseeing operational relationships with external partners including Supra ITS, Modular, Zeus, BizXcel, and others.
The position works collaboratively with the Systems & Workflow Development Specialist and plays a key leadership role in maintaining reliability, compliance, and integrity of our systems infrastructure.
This is an on-site position at our Acton head office.
Key Responsibilities
IT Operations Leadership & Supra Coordination

• Serve as primary operational lead for Supra ITS on security alerts, infrastructure updates, ongoing maintenance, and incident response coordination.
• Oversee approval workflows for email account changes, Microsoft 365 group updates, and travel access requirements.
• Manage coordination of IT maintenance cycles including:

• Internet cutovers and redundancy improvement initiatives
• Hardware evergreening
• Scheduled outages and system upgrades
• Lead the KnowBe4 security awareness program, including reporting, compliance tracking, and continuous improvement.
• Own and improve the new user onboarding/offboarding process, ensuring timely provisioning and security compliance.
• Manage procurement of IT peripherals and small equipment, optimizing vendor relationships and internal inventory management.

Systems Governance & Application Administration
QlikView & Reporting Ecosystem

• Own governance of QlikView access, security groups, and data permissions.
• Act as operational lead with contracted support, coordinating reporting development, troubleshooting, and enhancement requests.
• Maintain vendor report distribution, consignment tracking, and other recurring reporting structures.
• Monitor daily refresh cycles, troubleshoot failures, and ensure business-critical reporting reliability.

CustomerLink & PLIC

• Oversee user administration, access governance, and first-level escalations.
• Approve and coordinate system updates and configuration changes.
• Strengthen access processes, including 2FA support and external-user security protocols.
• Establish support standards for recurring PLIC user inquiries and operational tasks.

Modular (AS400) Administration & PLIC

• Lead the transition and ongoing management of Modular security and access administration within the Systems & IT department.
• Own upload processes, ensuring accuracy, documentation, and compliance.
• Work with internal users and Zeus Support to address escalated issues and update requirements.

Cross-Platform Access, Security & Operational Controls

• Develop and maintain standardized governance practices for access management across:

• SharePoint
• Monday.com
• Adobe
• PLIC
• Modular
• Other enterprise systems
• Coordinate internal audits, security reviews, and compliance documentation related to system access and data handling.
• Build and maintain operational SOPs for systems tasks, establishing clarity and long-term repeatability.

Collaboration, Leadership & Continuous Improvement

• Work closely with the Senior Manager, Systems & IT, to align operational work with strategic initiatives.
• Support cross-departmental communication and ensure users receive timely, accurate system guidance.
• Identify opportunities to streamline workflows, create efficiencies, and enhance system reliability.
• Contribute to cross-functional projects impacting systems, security, and data governance.
• Provide mentorship, guidance, and support to the Systems & Workflow Development Specialist where responsibilities overlap.

Education and Qualifications:

• Post-secondary education or equivalent practical experience in a business, systems, or technology-related role.

• 5+ years of progressive experience in roles involving systems support, customer service operations, business process coordination, or administrative systems management.
• Proven experience working with enterprise systems or databases, including entering, maintaining, and validating data with a high level of accuracy.
• Demonstrated ability to support users, investigate issues, and coordinate resolutions across multiple departments or external partners.
• Experience handling confidential or sensitive information with professionalism and discretion.
• Prior experience working in fast-paced, high-volume environments with competing priorities.

• A proactive approach to troubleshooting and supporting users.
• High attention to detail and commitment to accuracy.
• Comfort working in a fast-paced environment with shifting priorities.
• A desire to make systems more efficient, reliable, and user-friendly.

Skills Required