Job Description

The IT Support Technician will play a key role in supporting and maintaining the

ERP system

at Stage Windows Inc. This individual will provide technical support across the organization, resolving IT issues related to hardware, software, network, and any technology-related concerns. A critical part of this role will involve ensuring the smooth operation and integration of the

ERP system

with production systems and other company technologies. The IT Support Technician will also assist with implementing new technologies and devices within the company.


This is a full-time onsite position requiring strong organizational and interpersonal skills, attention to detail, and the ability to work in a fast-paced, high-volume environment. The role requires a strong focus on

ERP support

and a hands-on approach to managing and optimizing

ERP functionality

across various teams. This role requires on-site presence to meet company and personnel needs.

Key Responsibilities:

Support and maintain desktops, laptops, mobile devices, phones, printers, and other related hardware. Install, configure, and support software on Windows platforms, with a focus on

ERP applications.

Be a subject matter expert for

ERP system structure, processes, functionalities

, and its integration with production systems/machines. Maintain and support the

ERP system

, assisting departments with minor changes and product development. Develop and implement new functionalities and logic within the

ERP system.

Collaborate with external IT support teams, particularly for database maintenance and security. Monitor and support the integration of

ERP systems

with production and operational workflows. Manage system security, including alarms and video surveillance. Maintain IT system logs and help-desk ticketing for IT and

ERP-related issues.

Create and maintain documentation for

ERP system

updates, procedures, and troubleshooting. Provide orientation and training on

ERP usage

to new users. Manage user access and permissions within the

ERP system

and active directory. Maintain software and hardware licenses, ensuring compliance with licensing requirements. Assist with the implementation of cybersecurity measures to protect the

ERP system

and other IT infrastructure. Additional tasks as required to support business growth and IT/ERP system development.

Expectations:

Minimum of 3 years of experience in IT support, with specific experience in

ERP systems administration and support.

Post-secondary degree or diploma in Computer Science, Information Technology, or a related field. Hands-on experience with

ERP systems

and related database management. Ability to troubleshoot and develop

ERP system functionalities.

Familiarity with both Windows and MacOS operating systems. Knowledge of IT security best practices, including user management and database security. Ability to communicate complex technical concepts clearly to non-technical teams. Strong customer service, problem-solving, and troubleshooting skills. Willingness to learn new ideas and approaches to improve

ERP system

functionality.

Pre-Screening Questions:

Do you have experience working with

ERP systems

? If so, which systems have you worked with, and in what capacity? Can you describe a time when you had to troubleshoot or implement changes within an

ERP system

? What was the outcome? How comfortable are you with providing technical support for ERP applications, including software updates, user permissions, and system maintenance? Are you familiar with integrating

ERP systems

with other production or operational technologies? Please provide examples. What specific IT skills or certifications do you have that make you a good fit for this role?

Application Instructions:

Please submit your resume along with a

cover letter

detailing your relevant experience, specifically with

ERP systems

. If you have any questions or would like further information, feel free to reach out to us at

careers@stagewindows.com

Why Stage Windows & Doors?

100% Employer-Paid Benefits upon successful completion of probation. Competitive salary with opportunities for growth and career advancement. Dynamic work environment that prioritizes teamwork, safety, and innovation. Performance recognition and rewards for hard work and excellence. A company that invests in your future and values your contributions.


Ready to join a team that values your skills and experience in

ERP systems

? Apply now and let's build something great together!


We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process.