Job Description

We're hiring!

We're currently looking for an

IT Support Technician

. Check out the job description below and if you think this is for you, submit your application with resume attached. (apply over Indeed only, no direct emails or recruiters please).

IT Support Technician:

PBNJ Consulting Inc. (www.pbnj.ca) was founded in 2001 and we are a dynamic IT services company based in Toronto, dedicated to providing exceptional technology solutions to medium-sized businesses in the Greater Toronto Area (GTA) and across Canada.

We have been growing increasingly over the last several years and we are looking for a tech to join our team, where they will be able to grow, innovate, and make a real impact. If you're passionate about technology and eager to be part of a supportive and forward-thinking organization, PBNJ Consulting is the perfect place for you! Our workplace is vibrant and fast paced, and we offer a fun, open atmosphere, suited for driven and self-motivated individuals.

We are currently looking for an IT Support Technician that would be mostly working from home to start. The tech will be responding to IT support tickets, and must be available to go on site when required (1-2 per week, and possibly more in the future).

*NOTE: In order to be considered for this position you must complete the qualifying questions that are part of this job posting.

Responsibilities:

End User Support:

Answer Helpdesk tickets and phone requests for technical assistance Troubleshoot and resolve user technical issues Install, configure and maintain software applications on user computers Maintain, configure and deploy Windows PCs (Mac computers a plus) Install, configure and maintain mobile devices - Android, iPhone Maintain inventory and relevant documentation
Systems Administration:

Microsoft 365 Administration - Users, Mailboxes, Files Participate in deployments and rollouts of software and hardware Business Continuity Services: Assist with Backup and Security Operations Basic Networking Basic Client Management

Skills:

Windows 10/11 (MacOS a bonus) Microsoft Office Desktop Applications Workstation hardware fundamentals Remote Support Tools and Ticketing Systems AntiVirus, AntiSPAM and AntiMalware Applications Microsoft 365 Administration Experience installing and configuring printers, and other peripherals Mobile Devices iOS/Android Basic Firewalls and VPNs Basic understanding of Backup Systems Basic understanding of Cloud-based storage solutions Basic understanding of Web Hosting (monitor, maintain and backup)

Qualifications:

College/CEGEP/Vocational or Technical training Minimum 5 years of experience in a related field

Knowledge of Graphic Design Applications and 3D Applications is a big plus

Previous MSP Experience is a plus

Other requirements:

Some after-hours work will be required, though this is often scheduled in advance

Job Type:

Full-time

Job Type: Full-time

Pay: $60,000.00-$70,000.00 per year

Benefits:

Company events Dental care Life insurance Paid time off Vision care
Schedule:

Monday to Friday
Application question(s):

Can you describe a challenging IT support situation you encountered? What steps did you take to resolve it, and what was the outcome? Please use your own words, without AI assistance. What do you consider to be your area of strength in IT support, and why? Please use your own words, without AI assistance.
Experience:

IT support: 5 years (required)
Language:

English (required)
Work Location: In person