Job Description

Reference Number: 01-2026

Position: IT Support Technician

Position Classification: Non-Union

About TDCSS

Terrace & District Community Services Society is a non-profit organization providing essential community services including youth programs, housing support, and services for vulnerable populations across multiple locations in Terrace, BC. With approximately 170 employees, we are committed to strengthening our community through compassionate, professional service delivery.

Position Overview

The IT Support Technician provides hands-on technical support across multiple TDCSS locations. This role is responsible for maintaining hardware, troubleshooting end-user issues, managing IT inventory, and ensuring the smooth operation of on-site technology systems. The ideal candidate is a practical problem-solver who can work independently while providing excellent customer service to staff with varying levels of technical proficiency.

Reports to: Associate Director of IT

Location: Terrace, BC (Main Office)

Employment Type: Full-time

Key Responsibilities

Hardware & Equipment Support

Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, and peripherals Perform routine maintenance, repairs, and upgrades on IT equipment Manage printer issues including driver installation, network connectivity, and consumables Set up and configure workstations for new employees via In Tune

Device & Mobile Management

Enroll and manage devices through Microsoft Intune (laptops, tablets, mobile phones) Deploy software and security policies to managed devices Troubleshoot device compliance and enrollment issues Assist with device lifecycle management including provisioning, imaging, and decommissioning

Building Systems & Physical Security

Maintain and assist with troubleshoot surveillance camera systems across multiple properties through third party contacts. Manage key fob access control systems including user provisioning and hardware maintenance Coordinate with facilities staff on building technology systems Ensure physical IT infrastructure is properly maintained

Inventory & Asset Management

Maintain accurate IT asset inventory including hardware, software licenses, and accessories Ensure proper disposal of decommissioned equipment following data security protocols

End-User Support

Provide first-line technical support to staff across all TDCSS locations Respond to and resolve IT support tickets in a timely manner Deliver patient, clear assistance to users with varying technical skill levels Document solutions and maintain knowledge base articles for common issues Escalate complex issues to Associate Director of IT as appropriate

Required Qualifications

Excellent customer service and communication skills Diploma or certificate in Information Technology, Computer Science, or related field (or equivalent experience) Minimum 2 years of hands-on IT support experience Experience with Windows operating systems and Microsoft 365 cloud applications Familiarity with mobile device management (MDM) solutions, preferably Microsoft Intune Strong troubleshooting skills for hardware and software issues Ability to explain technical concepts to non-technical users Valid driver's license and ability to travel between TDCSS locations when needed

Preferred Qualifications

Experience with IT asset management tools and processes Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VLANs) Experience in a multi-site environment Previous work in non-profit or community services sector

Working Conditions

Regular travel between multiple TDCSS locations in Terrace, BC Combination of office-based and on-site work at various program locations Physical requirements include lifting equipment, crawling under desks, and working in server rooms Criminal record check required (working with vulnerable populations)

Compensation & Benefits

Dental Care

Extended health care

Disability insurance

Company Pension

Vacation and paid time off

Employee assistance programs

On-Site parking

TDCSS offers a supportive work environment, opportunities for professional development, and the chance to make a meaningful difference in our community.

How to Apply

Please submit your resume and cover letter to

hiring@tdcss.ca

by

February 6, 2026

. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

TDCSS is an equal opportunity employer committed to diversity and inclusion in our workforce.

Job Types: Full-time, Contract
Contract length: 36 months

Pay: $32.00-$35.00 per hour

Benefits:

Company pension Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care
Education:

Bachelor's Degree (required)
Experience:

Information Technology/Business: 5 years (preferred)
Work Location: In person