Job Description

For years now, we\'ve been designing lingerie and swimwear for everyday living. Why do we do what we do? Because we want women around the world to look and feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving environment.

We\'re a proudly local company with more than 3,500 employees and more than 275 stores across Canada and in 17 countries around the globe (100 stores).

Exclusive job perks

• 50% discount on all products;
• Flexible hours;
• Hybrid work from home schedule (head office);
• Opportunities for advancement within the company;
• Being part of a family-owned business committed to the community;
• Performance bonuses (in-store sales or management position);
• Recognition program for years of service;
• Innovation program to encourage idea sharing;
• Referral bonus ;
• Dayforce Wallet (pay on demand: you\'ll be able to access a portion of your pay as soon as your shift ends).

For full-time employees:

• Group insurance plan;
• Three (3) to five (5) paid personal days (depending on the position);
• Minimum of 2% employer contribution to your RRSP.

PURPOSE OF THE ROLE

Under the supervision of the Manager, IT Service Operations, le.la technicien.ne, IT Support will have as main function to ensure the required support to stores, the distribution center and to users by phone, ticketing system or email on a rotating basis in addition to having to participate in the various projects and the maintenance of the various departments of the IT department.

JOB DESCRIPTION

• Provide software, hardware and operational support to employees and stores and manage incidents;
• Support the Level 1 team during incident escalation
• Participate in store opening processes and coordinate activities with different suppliers;
• Configure and install workstations, printers, software and other components and peripherals according to service levels;
• Participate in various IT projects related to in-store, head office and distribution center operations;
• Document interventions in a Serviceno ticketing centre system
• Write documentation of departmental procedures, policies and processes;
• Contribute to the maintenance of good practices in computer security (Antivirus (McAfee), Networking, Windows Update);
• Keep the computer hardware/software inventory up to date;
• Perform and ensure a follow-up of the operational tasks of store sales;
• Keep their skills up to date in their sector of activity;
• Participate in any other activities related to the IT department.

REQUIREMENTS

• College diploma (or equivalent) related to the field;
• Minimum of 5 years of relevant experience in IT - an asset in retail;
• Bilingual (French and English);
• Knowledge of Windows environments (Desktop and Server) with Active Directory
• Knowledge of office automation tools (Microsoft Office, Adobe);
• Knowledge of in-store business processes and software;
• Knowledge of the MAC environment and tools an important asset;
• Knowledge of network protocols, network management systems and LAN and WAN methods;

The information on this site is for information purposes only and is not intended to have legal consequences. La Vie en Rose is committed to employment equity. La Vie en Rose has put in place an adaptation process that provides accommodation for selected candidates for an interview.

La Vie en Rose