Job Description

Title:

IT Support Technician

Continual Energy Inc. deploys cutting-edge, specialized energy solutions for commercial and industrial buildings. We are currently looking for qualified individuals to support the company's internal Information Technology needs.

Core Responsibilities:

Report directly to the Chief Technology Officer, taking directions on company IT initiatives.

Receive, log, and act upon user support requests, with regular follow-ups to required parties relating to open requests until confirmed as resolved.

Monitor the company's internal systems and devices, including but not limited to laptops, desktop PCs, mobile devices, on-premises and cloud servers, modems, routers, network switches, etc.

Ensure all documentation relating to IT assets and infrastructure is kept current.

Regular review of the company's internal system logs to identify irregularities.

Provide support for installation, configuration, maintenance, updates, patching, and troubleshooting of business software platforms, including but not limited to Windows operating systems, anti-virus software, Microsoft Office 365, industry-specific software, and others.

From time to time, complete physical installation or repair of company IT equipment, including but not limited to racks, servers, laptops, etc.

Report daily to the downtown Toronto office Monday through Friday, with weekly travel to company offices and project sites within the GTA.

Skills Required:

Understanding of the latest cybersecurity best practices.

A sound knowledge of networking concepts.

Experience with operating system setup on both laptops and servers.

Familiarity with best practices for patching and upgrades.

Strong understanding of Microsoft Office 365 Administration.

Configuration and deployment experience with Cisco and Netgear products.

Support industry-specific software installation and troubleshooting with manufacturer's technical support teams, including but not limited to software for Integrated Design Environments (IDEs); 2D/3D Computer Aided Drafting CAD; file viewing and markup; graphic design, modeling, and rendering tools; and more.

Ability to take direction, work in a fast-paced team and collaborative environment, multitask, and maintain organization.

Can operate with little direct supervision while effectively communicating the status of ongoing tasks, including any roadblocks.

High comfort level with Windows-based computer systems and Microsoft Office.

Additional desired skills, but not required:

Microsoft Visio for network drawings and flow-charting.

Experience with Linux-based operating systems.

Familiarity with help desk ticketing applications.

Qualifications and Education Required:

Diploma, degree, and/or equivalent relevant experience in the related field.

Compensation:

Salary ranges from $70,000 to $85,000, dependent upon experience and qualifications.

Three (3) weeks of vacation.

Ten (10) paid days off (sick days).

Health benefits package after ninety (90) day probationary period, including dental and vision.

Retirement savings plan.

Corporate gym membership discounts available.

Schedule:

Typical work week is Monday through Friday from 8:30 AM to 5:00 PM.

Occasional overtime or after-hours/weekend work required.

Other:

Applicants must be authorized to work in Canada.

Capable of passing an Ontario Contractor Security Screening Check (no criminal record).

Be prepared to show a portfolio of your work.

Driver's license and ability to move between downtown and Brampton locations

Job Types: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Benefits:

Company events Dental care Extended health care Life insurance Paid time off RRSP match Tuition reimbursement Vision care Wellness program
Work Location: In person