Job Description

Why Join Us?

At CARMA, our vibrant culture is the foundation of everything we do, fostering connections and ensuring employees feel valued, engaged, and part of a supportive community.

Founded in 1977, CARMA was the first Measurement Canada-approved supplier of electronic submetering systems, installing over 450,000 meters nationwide, with more than 100,000+ suites under contract. We provide submetering systems, billing services, and data for cost recovery and sustainability reporting across Canada, with offices in Lindsay, Toronto, Calgary, Edmonton, and Vancouver.

Proud to be Great Place to Work certified, we are committed to Diversity, Equity, Inclusion (DEI), Environmental, Social, and Governance (ESG) principles, and Corporate Social Responsibility (CSR). With a robust benefits package, we create an environment where employees can thrive both personally and professionally.

Our core values of accountability, teamwork, customer-centric, respect, and excellence guide us in every decision and interaction. If these values align with yours, CARMA could be the perfect place for your next career move - where we encourage growth, prioritize collaboration, and celebrate success together.

Here's what you can expect as part of the CARMA experience:

Competitive Salaries

: A rewarding structure based on experience and performance.

Company-Wide Annual Salary Increase

: Recognition of your contributions through annual salary adjustments.

Comprehensive Benefits Package

: Including a healthcare spending account, dental and prescription drug coverage, life and disability insurance, an employee and family assistance program, and more.

Paid Sick Leave

: Your health matters. We offer paid sick leave so you can rest and recover without financial worry.

Paid Personal Leave

: Maintain work-life balance with paid personal leave for family time, appointments, or self-care.

Additional Vacation Leave

: Additional days off to help you relax, recharge, and maintain a healthy work-life balance.

Wellness Week

: A dedicated time to focus on health and well-being.

Investment in Tools & Resources

: We invest in the latest tools, technology, and training to support your success and professional growth.

Professional Development Support

: We provide resources and allowances for ongoing learning and career growth.

Employee Engagement Program

: Initiatives designed to keep employees involved, motivated, and connected.

Team-Building Activities

: We regularly organize activities that promote creativity, collaboration, and unity, building strong, trusting teams.

Monthly Company Lunches

: A time to unwind, enjoy great food, and strengthen relationships with colleagues, celebrating both work and personal milestones.

Quarterly Townhall Meetings

: We value open and transparent communication. These meetings keep everyone informed, encourage discussions, and include training sessions to support continuous learning. Plus, our "Ask Me Anything" sessions allow for direct interaction with leadership.

Volunteer and Community Involvement Opportunities

: CARMA supports employees who want to give back to their communities through service.

Employee Referral Program

: Rewarding employees for helping us grow the team with successful referrals.

Employee Recognition and Awards

: Celebrating achievements and outstanding contributions across the company.

Work from Home Flexibility (as applicable)

: Offering a balance between remote and office work.
If you're passionate about delivering exceptional technical support and thrive in a fast-paced, solutions-focused environment, we have an exciting opportunity for an

IT Support & Systems Analyst

to join our team in

Lindsay, ON

. Our core business hours are 8:00 AM to 5:00 PM, Monday to Friday (with some variation depending on operational needs).

This role is ideal for someone eager to make a meaningful impact by delivering high-quality technical support, collaborating with teams across the organization, and ensuring the reliability and security of CARMA's IT systems and infrastructure.

General Description:

Under the general direction of the CEO, the IT Support & Systems Analyst will be responsible for providing technical support to regional offices, internal employees, and clients. This includes maintaining CARMA's extended network from Lindsay to field sites, delivering Field Technician training, and responding promptly to requests from clients and field staff, and managing internal IT systems to support operational efficiency.

The IT Support & Systems Analyst will also play a key role in new equipment testing, evaluation, and rollout as part of R&D and operations support. Responsibilities include identifying and supporting users with IT issues, coordinating MSP support, and completing IT projects, ensuring CARMA maintains its commitment to quality, security, and operational excellence.

Characteristics, Features, Requirements:

This is a full-time position requiring expertise in client support, technical services, and internal IT systems. The role requires direct interaction with clients, CARMA Technical Personnel, and Field Technicians. You will clearly demonstrate your ability to work independently and in a team environment to perform all the technical requirements found with each of the primary work responsibilities described below - IT Support & Systems Analyst Responsibilities. Critical to these responsibilities is the requirement to complete assigned tasks successfully and on-time.

Reporting:

The IT Support & Systems Analyst reports directly to the Director of Meter DevOps & IT (or designate); who will assign, monitor and review performance goals and objectives and weekly work schedules. The IT Support & Systems Analyst is required to report as follows, but not limited to:

Log their work in completion of Service Desk Tickets and continue to build on the organization's company knowledge base; Submit project progress reports and regularly contribute to team projects and support.

Important and Essential Duties:

The duties of this position include, but are not limited to, the following:

IT Support & Systems Analyst Responsibilities

Provide Tier 2-3 technical support for employees across hardware, Windows endpoints, software, networking and core applications; Troubleshoot and resolve complex technical issues for internal staff, clients, and escalations from the MSP, ensuring timely resolution. Oversee full IT lifecycle for employees including onboarding/offboarding, device provisioning, account creation, and access management; Develop, maintain, and update IT documentation, knowledge bases, and user guides to support efficiency and knowledge sharing; Support Commercial Sales teams with technical solutions and recommendations; Maintain detailed and accurate records of support activities using the Help Desk ticketing system; Administer core systems, including Active Directory (AD), Microsoft 365, Azure AD/Entra ID, Intune, and endpoint protection (e.g., Sophos), while ensuring compliance with security policies and best practices; Manage local infrastructure, network equipment, Wi-Fi, conference room technology, IT assets, and coordinate with the MSP as needed; Monitor system health, coordinate patch management, and maintain secure configurations; Participate in evaluation, testing, and rollout of new hardware, software, and equipment, including programming communication devices and supporting Measurement Canada compliance; Coordinate and execute IT projects, collaborating with the Director of DevOps & IT, tracking milestones, and reporting progress; Assist with IT procurement, ensure implementation of contracts and licenses, and oversee hardware lifecycle planning.

Experience/Knowledge/Ability

Skilled in diagnosing and solving IT support issues; Strong networking, deployment, and systems administration skills, including managing internal IT workflows, troubleshooting escalations, and coordinating with MSPs; Experience supporting Windows endpoints, Microsoft 365, Azure AD/Entra ID, Intune, and endpoint protection solutions; Proficient in both team-based and independent work environments; Strong attention to detail, accuracy, problem-solving, and logical thinking; Proactive and open-minded, with a commitment to continuous process improvement; Good manual dexterity, vision, and hand-eye coordination to perform precise technical tasks.

Qualifications

Post-secondary education in Electronics Engineering, Computer Science, Information Systems, or a related discipline; Practical experience in IT systems administration, identity and access management, endpoint management, and network configuration; Optional/preferred certifications: CompTIA A+, Network+, Microsoft 365, ITIL, or equivalent.

Working Conditions

Primarily office-based, with regular computer use for technical tasks such as service desk ticket management, documentation, and troubleshooting; Travel to site locations for technical support, installations, or inspections; On occasion, may be required to work evenings or weekends to meet deadlines or support time-sensitive issues; Regular use of hand tools, power tools, and ESD (Electrostatic Discharge) control devices for technical tasks; Ability to manage multiple tasks and perform effectively under pressure; A collaborative and supportive work environment focused on employee engagement and professional growth; In-office three days a week, remote two days a week.
Join us in our mission to make a meaningful impact and create a brighter, more efficient tomorrow.

We thank you for your interest; however, only successful applicants will be contacted.

CARMA Corp. is committed to meeting the accessibility needs of persons with disabilities in an effective and timely manner in accordance with the applicable standards set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation. We foster an inclusive organizational culture as an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company events Dental care Disability insurance Discounted or free food Employee assistance program Extended health care Life insurance Mileage reimbursement On-site parking Paid time off VRSP Wellness program Work from home
Application question(s):

Do you have post-secondary education in Electronics Engineering, Computer Science, Information Systems, or a related discipline? Do you have practical experience in IT systems administration, identity and access management, endpoint management, and network configuration? Do you have certifications in CompTIA A+, Network+, Microsoft 365, ITIL, or equivalent certifications?
Work Location: In person