Job Description

Mier Recruitment is hiring!
Job Title: IT Support Specialist (Tier 1 & 2)
Location: Toronto, ON
Job Type: Permanent
Salary: $60,000-$65,000/year Our client in Toronto, ON is actively looking for an IT Support Specialist to join their team.
We are seeking an IT Support Specialist to provide Tier 1-2 technical support across hardware, software, access, and connectivity issues.
Responsibilities:

• Provide Tier 1-2 support for Windows/macOS laptops and desktops, mobile devices, printers, and peripherals.
• Troubleshoot Microsoft 365 or Google Workspace, Teams, Zoom, email, and business applications.
• Support identity and access management (onboarding/offboarding, MFA, groups, permissions).
• Assist with endpoint management (imaging, deployment, patching, software installs, antivirus/EDR).
• Troubleshoot networking and remote access issues (Wi-Fi, VPN, DNS/DHCP fundamentals).
• Manage tickets through a service desk platform and maintain clear documentation.
• Escalate issues to internal teams or vendors with detailed troubleshooting notes.
• Maintain knowledge base articles and support small IT projects.
• Track IT assets and support security best practices (least privilege, phishing reporting, device encryption).

Qualifications:

• 3+ years of IT support experience
• Strong experience with Microsoft 365 services (Admin, Defender, Azure, SharePoint/OneDrive, Teams).
• Solid understanding of networking fundamentals (VLANs, subnets, VPNs, firewalls).
• Strong troubleshooting skills across Windows and macOS.
• Availability for after-hours and weekend emergency support.
• Excellent communication and customer service skills.
• Detail-oriented with a proactive mindset.
• Familiarity with Windows AD, MFA, identity, and permissions management.

If you meet the above qualifications, please submit your resume. Please note that while we appreciate all applications, only those being considered will be contacted.

Skills Required