Company Overview BAI is internationally recognized in the field of software integration, implementation, and training for public accounting firms. We are a boutique firm with great influence. All team members at BAI truly enjoy the world of IT. We are passionate about expanding our knowledge and skill set. We are the only Canadian firm to focus exclusively on providing managed services, process management, and training services to our tribe - hundreds of public accounting firms and thousands of professionals across Canada. We are experts\xe2\x80\xa6
Azure platform computing, Microsoft Servers, CaseWare Working Papers, TaxPrep/Profile/TaxCycle, Microsoft Office, and Doc.It \xe2\x80\x93 we are our industry\xe2\x80\x99s go-to experts in the detailed, practical usage of these industry-leading productivity tools. What sets us apart is our narrow-focused holistic approach and our ability to provide seamless, practical, proven, and documented policy integration of all these productivity tools. We are outstanding coaches\xe2\x80\xa6
We pride ourselves on our ability to communicate in the language of your diverse team: assurance, tax, consulting, technology, administration, professional standards, template design/maintenance. Our team members deliver successful business transformation on an ongoing basis one individual at a time using the effective language of your department team members. We maintain extensive awareness of current technology\xe2\x80\xa6
Servers, remote access, portable workspace, operating systems, and hardware issues \xe2\x80\x93 we know what works and how these tools can be effectively incorporated into workable efficiencies now and into the future. Job Summary We are seeking a detail-oriented, thorough, and organized IT Support Specialist to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to customer queries, run diagnostic programs, isolate problems, and implement solutions. Responsibilities

• Work remotely from your home office
• Attend occasional onsite meetings and visits with clients
• Monitor and respond to requests received through the IT Help desk by phone or email
• Provide customers with support from basic help desk support to advanced troubleshooting
• Primary escalation point for technology problems that can\xe2\x80\x99t be resolved by tier 1 support staff
• Install and configure computer hardware, software, systems, networks, printers and scanners
• Occasional on-call availability during evenings/weekends to ensure business operations continuity
• Participate in operations or infrastructure projects/activities
• Perform any other IT duties as required

Minimum Requirements

• College Diploma in Information Technology (or equivalent)
• 3+ years\xe2\x80\x99 experience in IT administration, preferably for an MSP
• Suitable at home work environment
• Valid Driver\xe2\x80\x99s license and reliable transportation
• Excellent verbal communication skills

Technical Skills

• Microsoft 365 and Azure
• Technical knowledge of server and computer operating systems
• Technical knowledge of current network hardware, protocols, and standards

Advantageous Qualifications

• A+ / Network + / Security+ / MCSA / MCSE certifications
• Experience with accounting firm applications
• Experience with automation using PowerShell
• Experience with Microsoft Intune

How to Apply Send your resume and cover letter to careers@bragonier.com
Include "IT Support Specialist" in the subject line Please note that part of our recruitment and selection process includes references and background checks. Our background checks include criminal, education, and employment. We thank all applicants for their interest, but only those selected for an interview will be contacted. Job Types: Full-time, Permanent Salary: $55,000.00-$65,000.00 per year Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Hybrid remote in Mississauga, ON