Job Description

Position: IT Support Intern
Reports to: Tech & BI Manager
Duration: up to 36 hours/week - 3 months contract (with possibility of extension)
Salary: $16,10/hour (Minimum salary)
Location: Montreal, QC
Looking for an internship in IT within a dynamic and fast-paced fashion company? You're eager to gain hands-on experience, solve problems, and support teams behind the scenes?
We invite you to apply for this IT Support internship - join us in supporting our teams and contributing to our daily operations!
WHAT YOU WILL DO
As an IT Support Intern, you will gain practical experience in a corporate IT environment while supporting employees with their technical needs. This role is designed to expose you to various aspects of IT support, systems, and workplace technology. Under the guidance of our IT team, you will play an important role in ensuring smooth day-to-day operations.
More specifically, your tasks include (but are not limited to):

• Provide first-level IT support to retail, warehouse and office employees with hardware, software, and basic network issues (in-person and remote).
• Assist with the setup, configuration, and maintenance of laptops, desktops, printers, ipads, mobile devices and point of sale equipment.
• Support onboarding and offboarding processes by preparing equipment and user access.
• Help manage IT inventory, including tracking devices, accessories, and licenses.
• Document issues, solutions, and procedures to improve internal IT knowledge bases.
• Assist in troubleshooting common issues related to Microsoft 365, email, VPN, and business applications.
• Collaborate with the IT team on small projects, system updates, and process improvements.

WHO YOU ARE
What matters most to us is that you are curious, proactive, and eager to learn in a professional IT environment - with a strong service mindset and attention to detail.
Additionally, we are looking for the following:

• Currently studying or recently graduated in Information Technology, Computer Science, or a related field.
• Basic understanding of fundamental technologies - Windows and/or macOS operating systems, Networking, Servers / Cloud Infrastructure
• Familiarity with Microsoft Office / Microsoft 365; knowledge of ticketing systems is a plus.
• Familiarity with Retail Store environments and procedures are an asset
• Strong problem-solving skills and a willingness to learn new technologies.
• Ability to manage priorities, multitask, and meet deadlines.
• Organized, detail-oriented, and reliable.
• Strong communication skills in French and English, as you will support employees across Canada.

WHAT WE OFFER

• Hands-on experience in a corporate IT environment within the fashion industry.
• Mentorship from experienced IT professionals.
• Exposure to real-life IT operations, systems, and projects.
• Employee discounts on our latest collections.
• Opportunities for skill development and potential career growth within BESTSELLER.

LOOKING FORWARD TO MEETING YOU!
We may not be able to personally respond to each applicant. If your qualifications align with our needs, we will contact you for the next steps in the hiring process. We are committed to diversity and provide equal opportunities for everyone, regardless of sex, race, ethnicity, religion, belief, disability, age, sexual orientation or gender identity.
We review applications on an ongoing basis and reserve the right to take down the advertisement once the candidate is found.
BESTSELLER is an international fashion company with brands such as JACK and JONES, VERO MODA, ONLY and JACK & JONES. BESTSELLER operates both its own chains / stores as well as we have a large number of retailers on the market. As an employee of BESTSELLER, you become part of our family. We offer a developing and exciting workplace with a high pace where we all work together towards common goals. Our philosophy and our values ??are important to us, we work hard and strive to be the best but always in a humble way. BESTSELLER Canada began in 2004 and currently works with eight of our brands. JACK & JONES is our sole retail presence in Canada, while VERO MODA, ONLY, ONLY & SONS, SELECTED FEMME/HOMME, PRODUKT, NOISY MAY and JACQUELINE DE YOUNG are part of our wholesale distribution. Our office in Montreal is the centre of BESTSELLER's North American operations and the workplace of almost 100 of our colleagues. Overall, BESTSELLER Canada has approximately 600 colleagues, including our distribution centre and almost 50 JACK & JONES stores.

Skills Required