It Support Generalist

Milton, ON, Canada

Job Description

:
We are looking for an experienced IT Support Generalist to join our team in Milton, Ontario. In this role, you will handle a wide range of IT support tasks, from basic troubleshooting to advanced technical issues. This is a long-term contract position requiring on-site work three days a week. If you have a strong background in IT support and a passion for problem-solving, we encourage you to apply.
Responsibilities:

  • Provide comprehensive IT support across levels 1 to 3, addressing both hardware and software issues.
  • Collaborate with internal and external teams to manage and maintain IT devices effectively.
  • Troubleshoot and resolve technical issues related to desktops, laptops, and peripherals.
  • Support users in navigating and utilizing Google Workspace applications efficiently.
  • Ensure timely responses to help desk tickets and maintain accurate documentation.
  • Configure, deploy, and maintain IT equipment for end-users.
  • Offer guidance and training to staff on technology best practices.
  • Monitor and improve IT processes to enhance overall system efficiency.
  • Maintain a high level of customer service while addressing user inquiries and concerns.
Requirements:
  • Minimum of 5 years of experience in IT support, including deskside support.
  • Proficiency in troubleshooting and resolving issues within Google Workspace.
  • Strong knowledge of hardware and software configurations.
  • Excellent problem-solving skills with a focus on customer satisfaction.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication skills, both written and verbal.
  • Familiarity with device management and deployment strategies.
  • Availability to work on-site three days a week in Milton, Ontario.

Skills Required

IT
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Job Detail

  • Job Id
    JD2843815
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Milton, ON, Canada
  • Education
    Not mentioned