Job Description

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We are looking for an experienced IT Support Generalist to join our team in Milton, Ontario. In this role, you will handle a wide range of IT support tasks, from basic troubleshooting to advanced technical issues. This is a long-term contract position requiring on-site work three days a week. If you have a strong background in IT support and a passion for problem-solving, we encourage you to apply.
Responsibilities:

• Provide comprehensive IT support across levels 1 to 3, addressing both hardware and software issues.
• Collaborate with internal and external teams to manage and maintain IT devices effectively.
• Troubleshoot and resolve technical issues related to desktops, laptops, and peripherals.
• Support users in navigating and utilizing Google Workspace applications efficiently.
• Ensure timely responses to help desk tickets and maintain accurate documentation.
• Configure, deploy, and maintain IT equipment for end-users.
• Offer guidance and training to staff on technology best practices.
• Monitor and improve IT processes to enhance overall system efficiency.
• Maintain a high level of customer service while addressing user inquiries and concerns.

Requirements:

• Minimum of 5 years of experience in IT support, including deskside support.
• Proficiency in troubleshooting and resolving issues within Google Workspace.
• Strong knowledge of hardware and software configurations.
• Excellent problem-solving skills with a focus on customer satisfaction.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication skills, both written and verbal.
• Familiarity with device management and deployment strategies.
• Availability to work on-site three days a week in Milton, Ontario.

Skills Required