Job Description

:
We are looking for an experienced Desktop Support Analyst to join our team in Belleville, Ontario. In this role, you will provide hands-on technical assistance to end users, ensuring smooth operations across hardware, software, and connectivity platforms. This is a long-term contract opportunity with a hybrid work arrangement, requiring at least three days onsite per week.
Responsibilities:

• Deliver Level 1 IT support to resolve technical issues for end users.
• Perform onboarding and offboarding tasks for employees, including account setup and access management.
• Address and resolve a minimum of 12 IT support tickets daily, adhering to quality and timeliness standards.
• Configure and manage user accounts, group policies, and permissions in Active Directory.
• Diagnose and troubleshoot hardware and software issues across desktops, laptops, and mobile devices.
• Provide support for connectivity concerns and printer-related issues.
• Maintain and support devices on Apple, Android, and Windows platforms.
• Collaborate with the IT Director and managed service providers to implement best practices and maintain the Microsoft tenant.
• Offer service-oriented support, ensuring a positive user experience for all technical needs.
• Assist with the management and deployment of mobile device management systems for various platforms.

Requirements:

• Minimum of 3 years of experience in IT support or a similar role.

• Proficiency in Microsoft 365, including Intune, SharePoint, and Exchange.

• Strong knowledge of Active Directory and group policy management.

• Hands-on experience with hardware and software troubleshooting for desktops, laptops, and mobile devices.

• Familiarity with cloud-based systems and Windows operating systems.

• Expertise in mobile device management across Apple, Android, Samsung, and Google platforms.

• Ability to handle connectivity and printer support effectively.

• Vulnerable sector check and all candidates required to undergo background screening prior to onboarding.

Skills Required