Job Description

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We are looking for an IT Support Analyst to join our team in Toronto, Ontario, on a contract basis. In this role, you will deliver responsive and detail-oriented technical support to both staff and advisors within the financial services industry. You will collaborate closely with the IT Service & Operations Manager and various IT teams to ensure smooth and efficient resolution of technical issues.
Responsibilities:

• Provide timely and effective technical support for desktops, laptops, and other hardware devices.
• Troubleshoot and resolve issues related to Citrix, Cisco, and Android technologies.
• Assist users with deskside support, ensuring their systems and devices function optimally.
• Configure, maintain, and repair computer hardware, including Dell technologies.
• Collaborate with IT teams to address infrastructure and security concerns.
• Document and track support requests to ensure efficient resolution and follow-up.
• Offer guidance and training to users on system functionalities and best practices.
• Diagnose and resolve software and hardware compatibility issues.
• Ensure all technical solutions align with organizational standards and security protocols.
• Participate in system updates and maintenance tasks as required.

Requirements:

• Proven experience in desktop and deskside support within a detail-oriented environment.
• Strong knowledge of troubleshooting techniques for hardware and software issues.
• Familiarity with Citrix and Cisco technologies.
• Proficiency in supporting Android development and devices.
• Hands-on experience with Dell technologies and computer hardware repair.
• Ability to work collaboratively within a team and communicate effectively with users.
• Strong organizational skills to prioritize and manage multiple support requests.
• Knowledge of security protocols and best practices in IT support.

Skills Required