Job Description

TD Description

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

Job Requirements

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention. It helps if you have:

What you'll need:

A bachelor's degree in Computer Science or equivalent mix of formal education coupled with appropriate work experience.

Knowledge of ITIL V3 framework with a focus in Service Operation.

Considerable experience in an IT Support role.

Considerable experience with relational database systems (especially Oracle SQL, MySQL, or DB2).

Considerable power user or administrator experience supporting various operating system platforms (UNIX, Linux RedHat, Solaris, Windows).

Ease with Microsoft Office suite applications (Excel, Word, Outlook etc.)

Outstanding written and verbal communication skills with the ability to effectively convey your message to individuals at any level of the organization (Quebec applicants must be fluent in both French and English).

You have an analytic mindset and are a great problem solver.

A self-taught aptitude that leverages new ways to develop, whether through formal, guided education or self-study.

You display great initiative while producing meaningful results with minimal supervision.

Desired Skills:

General experience with Automobile & Residential Insurance systems.

Knowledge and/or experience working with these technologies:

Infrastructure/ middleware technologies: Jboss, Websphere, Tibco File Transfer, IBM MQ

Database: building SQL queries (Oracle and other implementations)

OS (command line, scripting): Linux, Windows

Monitoring tools: Splunk, Dynatrace

Ticket and info management platforms: ServiceNow, Jira, Confluence.

Batch scheduling platforms: AutoSys, Control-M

Basic understanding of development concepts: Java (stack trace, error handling), service solutions (SOAP, APIs), fundamentals of XML.

Experience with and/or certification for Guidewire products (PolicyCenter, BillingCenter, ClaimCenter, ContactManager).

Hours

35



About This Role

We are looking for someone to provide a broad range of systems and application support, research and analysis, administration, performance availability monitoring and management.
Meaningful work is fueled by meaningful performance and career development conversations with your manager. Here's some of what you may be asked to perform:

Identify and provide timely resolution of issues affecting application availability and functionality. This team involves a wide variety of skills, supporting applications from three main perspectives: Business functionality/ workflow, data and infrastructure/ middleware.

Facilitate root cause investigations and manage the implementation of corrective and preventative measures.

Generate regular and ad-hoc reports and database queries as requested by business end users.

Partner with development teams, business and 3rd party vendors to drive stability, operational excellence, and a culture of efficiency.

Respond to regulatory, compliance and audit issues and enquiries with urgency.

Maintain and update internal, technical documents and procedures.

Schedule, review and execute production changes in strict accordance with Enterprise Change Management process.

Leverage tools and resources available to simplify and automate processes or eliminate inefficiencies.

Support the investment lifecycle of applications, system upgrades, new releases, and bug fixes.

Participate in our 24/7 on-call schedule to support incident resolution and deployments.

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Additional Information

Join in on what others in TD Technology Solutions are doing:

• Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
• Learn voraciously, stretch your thinking,

Business Line

TD Insurance

Job Category - Primary

Technology Solutions

Job Category(s)

Technology Solutions

Job Family

IT Application Support

Time Type

Full Time

Employment Type

Regular