Job Description

We are banking at another level.Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.Choosing BDC as your employer also means:Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a fewIn addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1A hybrid work model that truly balances work and personal lifeOpportunities for learning, training and development, and much more...POSITION OVERVIEWAs an IT Specialist, you will provide technical support to executives as well as in-person technical support at the Tech-caf\xc3\xa9.In addition, you will ensure the proper functioning of audio-visual equipment and conference room systems for in-person corporate events attended by the Office of the President, members of the Corporate Executive Committee (CEC) and BDC\'s Senior Vice-Presidents, as well as several other events that may take place on BDC\'s premises.CHALLENGES TO BE METGreet employees at the Tech-Caf\xc3\xa9 and offer technical support, replace defective devices as needed after analysis (laptops, mobile devices and accessories;Provide training to clients on current and future IT applications and devices, as required;Provide professional on-site support and technology monitoring for audio-visual equipment and conference room systems;Provide personalized coaching to employ\xc3\xa9.es and senior management, including:Ensure the start of videoconference calls;Provide real-time technical support during events in our spaces provided for this purpose and in hybrid or virtual mode (sound and video);Ensure the management of incidents related to communications platforms, including videoconferencing infrastructure and equipment in our spaces by working with service providers and internal partners.Provide assistance and support required outside of normal business hours for senior management employes.Document technical knowledge in the form of a knowledge base (KB).WHAT WE\'RE LOOKING FORCollege diploma or relevant training in computer science, audiovisual (an asset);Technical Support, IT Support Technician, or similar role.Strong customer service and priority management skills with excellent problem-solving and communication skills;Ability to provide step-by-step technical assistance, written and/or verbal;Excellent oral and written communication skills in both official languages (English and French);Availability to work evenings and weekends, on short notice, to travel across Canada for board meetings;Rigor and autonomy;Work full-time in person, 5 days a week.Proudly one of Canada\xe2\x80\x99s Top 100 Employers and one of Canada\xe2\x80\x99s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at .While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

Banque de d\xc3\xa9veloppement du Canada