Job Description

You are as unique as your background, experience and point of view. Here, you\xe2\x80\x99ll be encouraged, empowered and challenged to be your best self. You\'ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you\'ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.:The Events & Experience Lead (Montreal) oversees a service program to deliver an impressive slate of in-person meetings, hybrid events and employee services, providing expert knowledge to meet corporate objectives, quality standards and business goals. A creative solutions expert, the lead ensures the superb delivery of food and beverage programs, employee experience services and event logistics, leading the operational and administrative coordination of the site team. The lead is responsible for the hospitality operations at Montreal Metcalfe as well as at Montreal De Gaspe, ensuring seamless service delivery across both sites.The lead takes a hands-on role coordinating key onsite meetings and events for a range of business partners, and guides team members to collaborate with stakeholders, team members and vendors. The Lead works directly with business partners to reserve space, confirms event orders, liaises with vendors and is onsite to ensure the smooth delivery of key activities at this site, ready to support last minute and special requests. The Lead provides direction and supervision for team members, catering partners and other vendor services, establishing and iterating onboarding and training, as well as making recommendations for service improvements.As a resource for business partners across Sun Life, Broadcast and Event Services provides event management, production, broadcast, AV and multimedia services for a robust portfolio of corporate experiences. Reporting to the Manager, Strategy and Operations, the lead is a key member of the Toronto experience team, collaborating with partners in Workplace Solutions, Workplace Strategy and other departments of the company.What will you do:

• Onsite daily at Montreal Metcalfe and/or Montreal De Gaspe, responsible for all aspects of event/meeting coordination for on-site, meetings, town halls and receptions including advising and detailing event itineraries, managing service and vendors, food and beverage management, set-ups, wayfinding, staffing, safety planning and post-event reporting. Daily presence to fulfil event delivery, directing teams and vendors to ensure the seamless execution of the event agenda.
• Leading team members to ensure a smooth experience for all employees and guests, coaching on space use and offering tours. Coordinating hospitality experiences, educating and tracking space usage as well as making recommendations for improvements. Helping to ensure the security and organization of the office environment. Ensuring high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise.
• Assigning team members to schedules, programs and projects, responding to unique requests and service needs. Onboarding and training team members, coaching and providing feedback to deliver elevated standards of service and an excellent professional working environment. Ensuring the team adheres to professional dress standards and vendor uniform requirements.
• Ongoing collaboration with the audio-visual services and technology teams, helping partners troubleshoot self-serve systems and escalating support requests as required.

• Onsite coordination of food and beverage programs, working closely with onsite vendors and stakeholders, processing invoices, reconciliations and making recommendations for service improvements.
• Administrative coordination of expenses including purchase orders, approvals, chargebacks, reconciliations ensuring any financial processing is completed. Management of site inventory, maintain organization and operational resource systems and verification processes and working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated.
• Health and Safety representative, acting as Fire Warden and able to provide onsite First Aid.
• Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events
• Commitment to continuous improvement with the aim of making processes as efficient as possible, while delivering quality results

What do you need to succeed:

• A passion for corporate events and hospitality services. You\xe2\x80\x99re an accomplished event professional, with an inspiring track record of using a wide range of venues and virtual event platforms, working in close collaboration with production, technical and multimedia teams.
• You have 5+ years of experience in hospitality environments, contributing to events and/or AV service operations
• You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy.

• You regularly show initiative and drive, as a self-starter you\xe2\x80\x99re confident in your ability to get the job done.
• You have an excellent track record in fast paced, deadline driven, high-volume and live production environments.
• You have advanced technological abilities including Excel and expertise in the MS Office Suite, and the ability to adapt to learn a wide range of databases/CRM systems and web/virtual event platforms.
• You have expense management experience, tracking expenses and reconciliations.
• You build strong business relationships with stakeholders, vendors, staff, and team members; you\xe2\x80\x99ve got a strong ability to negotiate and resolve issues smoothly and effectively.
• As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.

Assets :

• First Aid training is an asset
• Knowledge of AV industry-related equipment and terminology is an asset

• Involvement in industry-related associations is an asset

Unique requirements:

• Must be able to obtain Reliability Status through the Government of Canada before a start date can be confirmed (includes a background check with fingerprinting by the RCMP)
• Occasional travel may be required (up to 10%)

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 54,300/54 300 - 88,300/88 300Job Category: Office AdministrationPosting End Date: 20/08/2024

Sun Life Financial