Job Description

Transdev Canada is hiring a full-time IT Specialist (Term Contract) based in Calgary to support our Western Canada locations.
Your Role

• Ensure timely acknowledgement of all incoming IT tickets.
• Prioritize and resolve tickets based on severity and business impact.
• Escalate issues to other teams or vendors as needed and follow up until closure.
• Track and report on ticket metrics, including average response and resolution times.
• Assist with managing the Transdev IT Ticket Queue for Western Canada.
• Maintain and monitor network infrastructure (fiber network, routers, switches); troubleshoot outages, performance issues, and connectivity problems.
• Manage cabling and cable organization for the network.
• Telephony support for desk phones, softphones, mobile phones, and call-centre environments.
• Manage and troubleshoot telephony and IVR systems (messages, queues, alerts, accounts, and workflows).
• Support and troubleshoot radio communication systems including vehicle Mobile Data Terminals and Push-To-Talk (PTT) services).
• Provide hardware support for desktops, laptops, tablets, mobile devices, and printers.
• Provide software support for various internal and external software applications.
• Configure, maintain, and monitor all Windows Server systems.
• Provide after-hours support for users and clients as the primary point of contact.
• Perform other administrative or technical tasks as required.

The Perks

• Competitive annual salary: $50,000-$65,000
• A positive, collaborative work environment.
• Opportunities for professional growth and advancement within a North American leader in sustainable transportation.
• The ability to make a meaningful social impact by contributing to sustainable mobility solutions.
• A workplace that values diversity, inclusion, and employee development.

Your Profile

• Technical or college diploma in Information Technology, Computer Systems, Information Systems, Networking, or a related field is preferred.

Equivalent hands-on experience will be considered in lieu of formal education. * Demonstrated knowledge of Microsoft Networking and Active Directory principles.

• Experience managing a ticketing system, including queue monitoring, SLA adherence, and reporting.
• Strong understanding of AWS and general network infrastructure (routers, switches).
• Ability to work extended hours as needed, including acting as the primary after-hours contact on a rotating schedule.
• Fast learner capable of mastering new technologies and systems quickly.
• Collaborative team player who can also work independently with minimal supervision.
• Comfortable in a fast-paced, dynamic environment.
• Excellent customer service skills and professional telephone manner.
• Strong time management and organizational skills, ensuring daily task completion and prioritization.

• Experience with ConnectWise or similar service management platforms is an asset.

Highly recommended foundational certifications:

• CompTIA A+ - Core support certification (hardware, OS, troubleshooting)
• CompTIA Network+ - Network fundamentals (routers, switches, cabling, subnetting)
• CompTIA Security+ - Baseline security awareness
• Microsoft Certified: Windows Support Specialist or MCSA (legacy)
• AWS Certified Cloud Practitioner or SysOps Associate - For AWS familiarity

Your Location

• Full-time, onsite contract position with an expected end date of July 2026.
• Work hours: Monday to Friday, 9:00 a.m. - 5:30 p.m. (flexible during office hours).
• Willingness to work extended hours as needed.

Physical Requirements

• Must be physically able to lift and carry equipment weighing up to 35 pounds (16 kg) on an occasional basis, and to work in confined spaces, under desks, or on ladders when performing installations or repairs.

Join an international Group strongly rooted in the communities
Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries, and more - to empower freedom to move everyday thanks to safe, reliable and innovative solutions that serve the common good.
Because we are people serving people, our 100,000 employees have a positive impact on people and society. It is by taking care of them that we empower people to move forward.
In March 2023, Transdev Canada expanded its reach in western Canada by acquiring First Transit. By joining forces, Transdev Canada is now the largest multi-modal privately owned transportation company in Canada.
And what about you? What drives you?

Skills Required