Job Description

Ottawa,Ontario,Canada
Job ID

770209

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Job Title: IT Site Operations Manager, Ottawa.

About this opportunity

The IT Site Operations Manager (ISOM) is responsible and accountable for the smooth running of IT solutions encompassing the complete delivery of Enterprise IT, R&D IT and Test lab services. The ISOM will lead the implementation and maintenance of the company's computing and technology solution needs and function as a point of escalation for business stakeholders for any issues experienced with IT deliveries. The ISOM is the main contact for IT Security and local representative of global IT Security. The focus areas include Stakeholder Management, Financial Management, Vendor Management, Operational Control and Compliance.

What you will do

Serves as Primary Point of Contact to local site stakeholders. Ensuring outages are handled to minimize down time. Ensures compliance to Ericsson's change management process. Manage information technology and computer systems. Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time. Preserve assets, information security and control structures. Running regular checks on network and data security and leading all security related matters and programs via governance in line with group directives. Identifying and acting on opportunities to improve and update software and systems. Defining and implementing IT policy and best practice guides for the organization. Designing training programs and workshops for staff. Conducting regular system audits. Running and sharing regular operation system reports with senior staff. Supervising and determining time periods for major IT projects including system updates, upgrades, migrations, and outages. Managing and reporting on allocation of Local IT budget with special focus on due diligence and cost efficiency. Finding opportunities for team training and skills advancement. Serve as site leader for all Business Continuity Management (BCM) activities (Incident management and reporting). Collaborating with suppliers to ensure efficiency for services delivered to Ericsson. Close interaction with site stakeholders and participation in site meetings/governance.

You will bring:

Working experience as an IT manager or relevant experience in an international environment. Excellent knowledge of technical management, information analysis and of computer hardware/software systems. Expertise in data center management and data governance. Hands-on experience with computer networks, network administration and network installation. Ability to lead personnel and to network with people. Use of collaborations tools. Collaborating with a virtual team. Excellent communication skills - written, oral and presentation. Business and financial competence. Negotiation skills. Relevant Bachelor's degree or equivalent .

What happens once you apply?